Arelis Marquez
Cameron,North Carolina
Summary
Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service and ensuring the accuracy of administrative tasks. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers.
Overview
2025
2025
years of professional experience
1
1
Language
Work History
Resident and Leasing Agent
Corvias
Fayetteville, NC
4 2024 - Current
- Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
- Perform the resident move-in and move-out, including all associated inspections, notifications, and paperwork.
- Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
- Ensure residents receive timely information about community events, programs, and initiatives.
- Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
- Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.
- Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.
Compliance Supervisor
AMA
01.2022 - 01.2023
- Utilized organizational skills to manage multiple tasks simultaneously while meeting tight deadlines
- Demonstrated excellent problem-solving abilities to quickly identify and resolve conflicts between tenants
- Enforced rules, regulations, policies and procedures pertaining to the building's operations
- Developed strong customer service skills by responding to tenant inquiries and resolving complaints in a timely manner
- Participated in meetings with regulators to discuss findings from audit reports
- Implemented best practices for ensuring ongoing compliance with applicable laws and regulations
- Designed key performance indicators to measure the success of efforts at achieving compliance goals
- Prepared detailed reports summarizing findings from investigations into possible violations of company policy or law
Administrative Assistant
AMA
12.2021 - 01.2022
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint
- Served as primary point of contact for facilitating operational and administrative inquiries
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Established professional and collaborative working relationships with company associates and external parties
- Scheduled and confirmed appointments for clients or customers
Team Lead
AMA
05.2021 - 12.2021
- Drafted training materials for staff members on relevant topics such as anti-money laundering regulations and data privacy policies
- And other Supervisor duties such and not limit as conducting interview, reviewing payroll, coaching and teaching
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Mentored junior staff members to foster a productive working environment, showcasing leadership capabilities
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
Canteen Assistan
Veterans Canteen Service
02.2019 - 03.2020
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in timely manner.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Education
Some College (No Degree) - Administration and Human Resources
National University College
Bayamon, Puerto Rico 08.2024 - Current
Skills
Team Collaboration
Self-Motivation
Time Management
Resourcefulness
Active Listening
Multitasking
Problem Solving
Continuous Learning
Professionalism
References
References available upon request
Timeline
Some College (No Degree) - Administration and Human Resources
National University College
08.2024 - Current
Compliance Supervisor
AMA
01.2022 - 01.2023
Administrative Assistant
AMA
12.2021 - 01.2022
Team Lead
AMA
05.2021 - 12.2021
Canteen Assistan
Veterans Canteen Service
02.2019 - 03.2020
Resident and Leasing Agent
Corvias
4 2024 - Current
Similar Profiles
Tracyt RocheTracyt Roche
Leasing and Resident Associate at CorviasLeasing and Resident Associate at Corvias
Nnamdi OgbuaguNnamdi Ogbuagu
DEVELOPMENT MANAGER at CORVIASDEVELOPMENT MANAGER at CORVIAS
Tyler WagnerTyler Wagner
Maintenance Manager at CorviasMaintenance Manager at Corvias