Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arelis Mercado Bey

Davenport,FL

Overview

1
1
Certification

Work History

Client Support Specialist / Payroll (Hybrid)

ADP
Maitland, FL
2022 - 2023
  • ADP's Front-line for solving client challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology
  • Identify problems, correct and resolve issues and expedite to hire management if necessary
  • Work on Case assignments includes calling clients for unresolved issues regarding their payroll or any other request
  • Help clients with payroll issues or running payroll, manual checks, void, and re-issue checks, paying out bonuses, creating batches, and running batch 90 before calculating payroll
  • Add edit PTO balances and assign PTO Policies to employees
  • Co-browse with Clients to guide them through Workforce Now
  • Guide client with printing W-2
  • Help guide clients on running reports, access permissions, and security management
  • Running Audit reports
  • Educate Clients and Provide recommendations for payroll.

School Break

Elizabeth Grady
Medford, MA
2019 - 2022
  • School Break end of 2019-2020
  • Worked independent 2020-2022

Development Coordinator

MGH Development Services
Boston, MA
2017 - 2019
  • Handling gifts from donors, creating batch headers, proofing gift batches, and producing receipts and acknowledgments
  • Research gift information, and create new records
  • Maintain data integrity in RE, and proactively identify areas for data clean-up
  • Act as a resource to MGH Development staff on issues related to gifts, receipts, and backup correspondence
  • Manage the production and distribution of gift reports for hospital staff
  • Enter all gifts into an excel spreadsheet with detailed information
  • Assist in any production of documentation to support new processes.

Patient Service Coordinator III

MGH Pedi Pulmonary & Allergy - Psychiatry
Boston, MA
2011 - 2016
  • Administrative support to the Director of Pediatric Immunodeficiency Program (coordinating meetings, daily agenda, hotel and flight reservations and travel reimbursement through PeopleSoft)
  • Desk duties such as answering multiple phone lines, all check-in and out functions, printing encounter forms and labels for physicians
  • Request referral for procedures, insurance verification, coordination communication between physicians and patients
  • Administrative support to the Director of Pedi Immunodeficiency Program
  • Coordinating appointments in Epic between Psychiatry, Infectious Diseases and Immunology
  • Obtaining prior authorization for inpatient and outpatient treatment from insurance companies, and scanning them in the system
  • Coordinating admission or outpatient visits for immunoglobulin treatment
  • Coordinating appointments in Epic between Psychiatry, Infectious Diseases and Immunology
  • Obtaining prior authorization for inpatient and outpatient treatment from insurance companies, and scanning them in the system
  • Coordinating admission or outpatient visits for immunoglobulin treatment (consents, education material, and appointment)
  • Facilitating interaction with parents regarding diagnostic and treatment plans in close contact with specialists of the Pediatric Neuropsychiatry and Immunology Clinic
  • Coordinating the visit of invited speakers (invitation, arrangement of venues/accommodation, preparation of agenda, dinner reservation, and reimbursement)
  • Manage budget for meetings on a weekly basis.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Payroll Clerk / Team Leader

Pubic Partnerships LLC
Boston, MA
2006 - 2011
  • Enter budget information, and verify invoices received and enter them in the system for payments
  • Manage customer account and files with confidential information communicate regarding customer inquiries
  • Enrollment processing for new hire
  • Void checks and process stop-payment requests
  • Enter timesheets and manage bi-weekly payroll for over a thousand employees
  • Run and monitor criminal background checks/mange all voicemails from general mailbox
  • Ensured all payments were timely, thereby eliminating late payment penalties
  • Run monthly statements for our clients and case managers
  • Train new staff for payroll process and assist with new hire packet
  • Take lead on new projects
  • Set up direct deposit accounts and upload files to the bank
  • Set up EIN for household employers through the IRS.
  • Identified, researched and resolved issues with hours worked.

Education

Elizabeth Grady School of Esthetics
Medford, MA
03-2020

High School Diploma

Skills

  • Bilingual (English & Spanish)
  • Microsoft Word & Excel
  • ADP WorkForce Now
  • Cimplicity
  • Client Service Excellence
  • Customer Service
  • De-Escalation Techniques
  • Computer Skills
  • Data Entry
  • SAP
  • Avaya
  • 63 wpm
  • Bluebeam
  • Powerpoint
  • Outlook
  • IDX, Epic & LMR
  • Raiser's Edge
  • Peoplesoft
  • Microsoft Dynamics NAV & Teleform Software

Certification

2018 Management Fundamental Program Certificate

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Client Support Specialist / Payroll (Hybrid)

ADP
2022 - 2023

School Break

Elizabeth Grady
2019 - 2022

Development Coordinator

MGH Development Services
2017 - 2019

Patient Service Coordinator III

MGH Pedi Pulmonary & Allergy - Psychiatry
2011 - 2016

Payroll Clerk / Team Leader

Pubic Partnerships LLC
2006 - 2011

Elizabeth Grady School of Esthetics

High School Diploma

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Arelis Mercado Bey