Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arelis Morel

Paterson,NJ

Summary

Versatile hospitality professional with Number-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Welcoming Night Auditor with Number years of experience in customer service and financial reconciliation. Skilled at completing Type tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Night Auditor

Ramada Plaza Marco Polo Beach Resort
04.2016 - 11.2017
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

Executive Assistant

Mantilla Service
01.2014 - 11.2016
  • Answered high volume of phone calls and email inquiries.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.

Customer Service Representative

LanguageLine
01.2015 - 03.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Hotel Manager -

Escuela De Hoteleria Y Turismo
Santo Domingo RD
05.2010

Skills

  • Front Desk Operations
  • Ledger Updates
  • Daily Reporting
  • Complaints Management
  • Clerical Duties
  • Teamwork and Collaboration
  • Customer Service
  • Guest Services
  • Processing Registrations
  • Registration Processing

Languages

Spanish
Native or Bilingual

Timeline

Night Auditor

Ramada Plaza Marco Polo Beach Resort
04.2016 - 11.2017

Customer Service Representative

LanguageLine
01.2015 - 03.2016

Executive Assistant

Mantilla Service
01.2014 - 11.2016

Hotel Manager -

Escuela De Hoteleria Y Turismo
Arelis Morel