ARELIS NOLASCO
New York,NY
Summary
Compassionate professional skilled in managing medical emergencies and fostering positive relationships with patients and families. Expert in communicating medical terminology clearly and concisely to patients, families and other healthcare professionals. Highly organized and detail-oriented for accurately completing paperwork and documentation.
Overview
10
10
years of professional experience
Work History
Practice Associate
Columbia Presbyterian Hospital
12.2022 - Current
- Answered phone calls and messages for three-physicians hematology/ oncology medical facility, scheduling appointments, and handling patient inquiries.
- Schedule labs, chemotherapy, MRI's, CT scan appointments for patients.
- Greet patients and visitors, answer telephones, schedule appointments, referrals, and other related tests as requested by the provider.
- Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
- Obtain registration, prior authorizations and referrals, and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
- Ensures patients are roomed in a timely manner.
- Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
- May assist Supervisor/Manager with special projects as needed.
- Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC with 100% completeness and accuracy. Accurately completes required tasks and fields in pre-registration.
- Contribute to the team by providing support to peers and back-up coverage as needed and directed
Home Health Aide
Freedom Care
02.2022 - Current
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Maintains a safe, secure, and healthy patient environment by following asepsis standards and procedures, maintaining security precautions, and following prescribed dietary requirements and nutrition standards
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Front Desk Receptionist
Pediatrics 2000
11.2020 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed phone messages and relayed to appropriate personnel.
- Remained calm, resourceful and proactive while resolving complex issues.
- Collected patient copays and balances.
- Scheduled patient appointments in E-Clinical system.
- Generated referrals to specialist.
Front Desk Receptionist
Infinity Dermatology
06.2018 - 11.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Monitored and screened visitors to verify accessibility to inter- office personnel
- Knowledgeable with Allscripts & EZ Derm to process reservations, check-ins and check-outs and verifying insurances
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Received packages and mail at front desk and dispersed to correct employees
- Call center duties; answering multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Completed skilled administrative work to support all office staff and operational requirements
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
Financial Investigator
Bronx Lebanon
07.2013 - 06.2018
- Enrolled non-documented patients into affordable health insurance such as Charity Care
- Contacted insurance companies in regards to patient bills or discrepancies
- Maintained and monitored the practice appointment system
- Undertook general office duties like faxing, photocopying, data entry, scanning and updating patient records
- Reviewed patient charts for completeness, verifying missing information to improve data quality
- Prepared office daily schedules in line with staff availability and optimal patient loads
- Scheduled and confirmed patients for diagnostic appointments, consultations and procedures.
Education
High School Diploma -
Oneonta Job Corps
Oneonta, NY05.2012
Skills
- Building rapport with patients
- Organization
- Creative thinking
- Teamwork
- Scheduling appointments
- Multi-line telephone systems
- Customer service
- Inventory control
- Front Desk Operations
- Telephone Etiquette
- Co-payment collections
- Insurance verification
- HIPAA compliance
- Computer Proficiency
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Reminder Calls
- Empathy and Compassionate Care
- Quality Medical Care
- Calendaring and Scheduling
- Office Administration
Languages
Spanish
Native or Bilingual
Timeline
Practice Associate
Columbia Presbyterian Hospital
12.2022 - Current
Home Health Aide
Freedom Care
02.2022 - Current
Front Desk Receptionist
Pediatrics 2000
11.2020 - 12.2022
Front Desk Receptionist
Infinity Dermatology
06.2018 - 11.2020
Financial Investigator
Bronx Lebanon
07.2013 - 06.2018
High School Diploma -
Oneonta Job Corps
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