Arely Ceja
Oklahoma City,OK
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Little Caesars Pizza
02.2022 - 08.2022
- Authorized to work in the US for any employer
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Little Caesars Pizza
07.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bilingual Customer Service Rep
GC Services
01.2018 - 04.2021
- As customer service rep for 3rd party collection company, one of my main goals was to assist customers with taking care of their account to be paid in full or set up payment arrangements.
- I was also responsible for meeting goal each month.
- Achieved goal every month.
- During first 6 months was awarded Top Gun award
- Making me one of the company's top collectors
- As customer service Rep for 1st party collections my goal is to get as many accounts current as possible
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- There is no goal of numbers to reach
- As 1st party collections main priority is providing good customer service
- Providing solution to any payment issue, whether it be working out payment plan to get account back in track to taking payments in full to keep account current.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Crew Leader
Little Caesars Pizza
12.2015 - 12.2017
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
High School Diploma -
Santa Fe South High School
Oklahoma City, OK05.2012
Skills
- Labor Cost Controls
- Employee Scheduling
- Sales Activities
- Customer Service
- Client Account Management
- Food Preparation and Safety
Certification
- Food Handler, ServSafe Certification, 6/23/2022 - 6/23/2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Little Caesars Pizza
02.2022 - 08.2022
Assistant Manager
Little Caesars Pizza
07.2021 - 01.2022
Bilingual Customer Service Rep
GC Services
01.2018 - 04.2021
Crew Leader
Little Caesars Pizza
12.2015 - 12.2017
High School Diploma -
Santa Fe South High School