Arely Espinoza
Jackson,Ca
Overview
8
8
years of professional experience
Work History
Security Officer
Sutter Health
10.2024 - Current
- Surveillance and patrol: Patrolled hospital premises to detect suspicious activity, monitored surveillance systems, and checked for unsafe conditions.
- Access control: Validated IDs, screened visitors and employees, and controlled entry to the facility, including after hours.
- Emergency response: Responded to alarms, fire drills, medical emergencies, and other critical situations with a calm and urgent demeanor.
- Conflict de-escalation: Used verbal de-escalation and physical control techniques to manage combative patients and visitors.
- Patient and visitor support: Provided security escorts, assisted with high-risk patient transfers, and offered customer service and assistance to visitors.
Dispatcher
Bell Brother’s HVAC
07.2022 - 06.2024
- Excellent Customer Service
- Scheduling and Dispatching for all of San Joaquin Valley area
- Daily scheduling for a field technician, auditing daily scheduling, working with technician to ensure they are timely throughout the day, notifying customers when issues occur within the daily schedule.
- Resolving customer escalations due to schedule or issues that would arise during service.
- Project management- Customer requests, ordering supplies, scheduling and keeping management informed.
- Auditing and updating purchase order in Service Titan.
- Communicating with vendors to ensure all orders ETA are up to date.
- Maintaining customer profiles within Service Titan.
- Audits of daily jobs including paperwork, ensuring notes are clear and next steps are in place.
- Audits deposits and final payments.
- Other projects as assigned by management.
Dispatcher/Service Admin
Mike’s Mobile Chimney & Screen Service
04.2020 - 07.2022
- Excellent Customer Service
- Scheduling and Dispatching.
- This includes daily scheduling for a field technician, auditing daily scheduling, working with technician to ensure they are timely throughout the day, notifying customers when issues occur within the daily schedule.
- Resolving customer escalations.
- Project management, Exercise discretion and use independent judgment when relating customer requests, ordering supplies, scheduling and keeping management informed.
- Auditing and updating purchase order in Service Titan.
- Communicating with vendors to ensure all orders ETA are up to date.
- Maintaining customer profiles within Service Titan.
- Audits of daily jobs including paperwork, ensuring notes are clear and next steps are in place.
- Other projects as assigned by management.
- Call Center lead and trainer.
- New hire training, training with team members who were struggling with sales or closing calls, quality assurance review of calls, 1:1 coaching with team members to improve customer service skills.
Customer Service Specialist 3
C&H Financial Services
01.2018 - 04.2020
- Excellent Customer Service
- Multi phone line answering 100+ inbound calls per day.
- Technical assistance with credit card software.
- Assisting customers with balancing their batch reports vs sales reports.
- Fraud review of credit card transactions flagged.
- Enrolling customers with PCI compliance.
- Managing high volume profiles of customers.
- Responding to customer inquiries via email
- Assisted with new hire training.
- Escalation and research to resolve transaction errors and missing funds for clients.
Education
High School Diploma -
Visions In Eduaction
Carmichael06-2006
Skills
- Customer Service
- Microsoft proficient
- Service Titan
- Phones Pro
- Teams Proficient
- Social Media
- Correspondence
- Dispatching
- Service Admin Support
LANGUAGES
English
Spanish
AWARDS
Service Admin of the month., CSR of the month, Dispatcher of the month.
Timeline
Security Officer
Sutter Health
10.2024 - Current
Dispatcher
Bell Brother’s HVAC
07.2022 - 06.2024
Dispatcher/Service Admin
Mike’s Mobile Chimney & Screen Service
04.2020 - 07.2022
Customer Service Specialist 3
C&H Financial Services
01.2018 - 04.2020
High School Diploma -
Visions In Eduaction