Summary
Overview
Work History
Education
Skills
Timeline
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Arely Flores

Lake Balboa,CA

Summary

Dedicated and community-oriented individual with a passion for student success, seeking the Campus Aide position at PUC Schools. Committed to upholding safety standards, fostering a positive school culture, and supporting the mission of the organization through effective collaboration and leadership.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Flashing Blinky Lights
10.2021 - 12.2022
  • Provided exemplary customer service to 60+ individuals daily via various communication channels, including phone, email, and chat.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 40 Amazon e-commerce platform inquiries, complaints, refunds and replacements daily within 24 hour window.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs and Initiated outbound calls to follow-up on sales leads and inquiries.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition and contributed to achieving outstanding customer satisfaction scores of 4+ stars on TrustPilot.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Meticulously updated customer records, ensuring accuracy and promptly updating information as required.
  • Processed customer service orders, managed customer payments, processed refunds, and efficiently handled mail in returns.

Manager

Carbones Food Truck
08.2016 - 10.2020
  • Successfully obtained TopEats medal from UberEats digital platform for improved quality, streamline operations and reduced costs processing food orders with implementation of biodegradable takeout containers/utensils
  • Developed online visual merchandising strategies to drive profitability, raise brand awareness and engagement through daily posts, giveaways, surveys and contests via social media
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Effectively introduced employee awareness of COVID19 via implementation of city mandates for increased hygiene and safety in food handling and in house dining.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Professional and Personal Assistant

Sasha Guinsburg
08.2015 - 08.2016
  • Checked mail correspondences, processed financial billing payments, and managed day to day functions.
  • Trusted with managing personal and professional calendars, planned and coordinated business meetings and
    professional events.
  • Managed business office inventory and restocked office supplies to maximize team productivity weekly.
  • Created effective business presentations for business growth with potential clients.
  • Researched information producing concise vendor quote reports that provided comparisons of household appliances, office equipment/ supply vendors, event locations and catering allowing affordability with purchases.

Education

Bachelor of Arts - International Business

Cetys Universidad
Ensenada, B.C., Mexico
06.2014

Skills

  • CPR Certified
  • Pediatric First Aide Certified
  • Bilingual in Spanish
  • Appointment Scheduling
  • De-Escalation Techniques
  • Data Entry
  • Administrative Support
  • Key holder experience
  • Clerical Support
  • Payment Processing

Timeline

Customer Service Representative

Flashing Blinky Lights
10.2021 - 12.2022

Manager

Carbones Food Truck
08.2016 - 10.2020

Professional and Personal Assistant

Sasha Guinsburg
08.2015 - 08.2016

Bachelor of Arts - International Business

Cetys Universidad

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Arely Flores