Arely Hernandez
Phoenix,Az
Summary
I am knowledgeable and dedicated customer service professional. I am a solid team player with outgoing, positive demeanor with skills to always help out customers. I am very motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Senior Manufacturing Group Lead
Axon
07.2019 - Current
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained new employees on standard operating procedures and company policies.
- Provided management with detailed production reports by logging them into excel documents daily.
Retail Sales Associate Cashier
Goodwill Of Central And Northern Arizona
01.2018 - 03.2019
- Processed customer payments
- Connected with customers to support positive transaction experiences and address service concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Helped customers to feel welcomed, important and appreciated
- Handled approximately daily credit and cash transactions for customers with accuracy
- Greeted customers when entering and leaving establishment.
Merchandise Processor
Goodwill Of Central And Northern Arizona
03.2016 - 01.2018
- Answered customer questions regarding store merchandise, department information and pricing.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Sorted, priced and stocked merchandise on sales floor.
- Fulfilled customers' special requests for merchandise and delivery times.
Education
High School Diploma -
North Canyon High School
Phoenix, AZ05.2016
Skills
- Customer Complaint Resolution
- Proficient with computer Word/Excel
- Answering Customer Questions
- Punctual
- Teamwork and Communication
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Manufacturing Group Lead
Axon
07.2019 - Current
Retail Sales Associate Cashier
Goodwill Of Central And Northern Arizona
01.2018 - 03.2019
Merchandise Processor
Goodwill Of Central And Northern Arizona
03.2016 - 01.2018
High School Diploma -
North Canyon High School