Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arely Ledesma

Los Fresnos,TX

Summary

Experienced in supervising and guiding children through daily activities, excelling in ensuring their safety and well-being. Supports fellow staff members while conducting thorough headcounts to guarantee accountability of all children. Meticulously updates bed roster to accurately reflect movements or new placements. Promptly reports and documents any incidents involving children, prioritizing their welfare above all else.

Overview

7
7
years of professional experience

Work History

Bus Monitor/Security Officer

Statewide Patrol
12.2023 - 06.2024
  • Assist TDEM with immigrants who need to be transported from border towns such as El
    Paso, Laredo, Brownsville, etc to bigger cities for proper shelter placement and proper
    documentation for their parole case.
  • All immigrants get scanned when departing a bordertown,Breaks only outside of texas and when arrival to their destination.
  • Ensure all immigrants are secured during their trip,provide food, water and any needs.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.
  • Maintained accurate records of immigrants attendance on the bus, aiding in tracking and reporting trends.


Youth Care Worker

Southwest Key Programs- Casa Padre
08.2021 - 11.2023
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Listened to clients' concerns and provided encouragement and support.
  • Determined clients' risk of self-harm or other dangerous behaviors.

Customer Care Agent

BlueWave
02.2021 - 12.2021
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Communicated with clients regarding account services, statements, and balances.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Cashier Team Lead

Jack In The Box
02.2018 - 09.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Educated employees on register use, merchandising, and customer service.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Mentored new team members on sales software system operation.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Cashier

Little Caesars
06.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Resolved customer complaints independently.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Veterans Memorial Early College High School
2017

Skills

  • Shelter Arrangements
  • Abuse Identification
  • Youth Advocacy
  • Program Evaluation
  • Youth Supervision
  • Staff Training
  • Bilingual
  • Cashier
  • Customer Care
  • People Person
  • High-Energy Attitude
  • Technical Skills
  • Sales Expertise
  • Positive Attitude
  • Customer Service
  • Excellent Communication

Timeline

Bus Monitor/Security Officer

Statewide Patrol
12.2023 - 06.2024

Youth Care Worker

Southwest Key Programs- Casa Padre
08.2021 - 11.2023

Customer Care Agent

BlueWave
02.2021 - 12.2021

Cashier Team Lead

Jack In The Box
02.2018 - 09.2020

Cashier

Little Caesars
06.2017 - 03.2018

High School Diploma -

Veterans Memorial Early College High School

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Arely Ledesma