Arely Orozco
Los Angeles,CA
Summary
Food Science and Technology student completing my final semester this winter, with academic training in Food Laws and Regulations, Food Microbiology, and Professional Cooking. Completed a full year of hands-on professional cooking coursework in a commercial kitchen environment, developing practical knowledge of food preparation, sanitation, and food safety practices. Currently working at a food testing laboratory, where I support administrative operations and provide customer service. Detail-oriented, adaptable, and eager to apply my academic knowledge and practical experience in the food safety industry.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Administration/Customer Service Representative
Michelson Laboratories, Inc.
Commerce, CA
03.2025 - Current
- Provide customer support by responding to inquiries regarding analysis status, testing progress, and analyses turnaround times. Monitor customer specifications, initiate re-testing procedures when required, and communicate out-of-specification and positive test results to customers.
- Monitor daily analyses turnaround times and communicate potential delays to management to ensure timely resolution. Review and enter analytical results, finalize testing records, and generate Certificates of Analysis for managerial review and approval.
- Receive and log in Microbiology and Chemistry samples into the LIMS system, verify compliance with required holding times for specific analyses, and ensure samples are received in proper condition and with sufficient volume for testing. Review requested analytical tests and route samples for appropriate preparation and laboratory analysis.
Front Desk Agent
Sheraton
San Gabriel, CA
09.2022 - 03.2025
- Facilitated guest check-in process and processed reservation payments via credit card and cash.
- Managed reservations and coordinated third party payment processing while addressing guest requests across departments. Responded to guest inquiries through calls, emails, and chats.
- Assisted guests with inquiries and provided local information and recommendations.
Education
California State Polytechnic University - Food Science and Technology
California State Polytechnic University
Pomona, CA12-2026
Skills
- Customer service
- Laboratory compliance
- Time management
- Data entry accuracy
Languages
Spanish
Native/ Bilingual
Certification
- HACCP Certification, May 2026
- AAA California Food Handler Card, September 2023
Timeline
Administration/Customer Service Representative
Michelson Laboratories, Inc.
03.2025 - Current
Front Desk Agent
Sheraton
09.2022 - 03.2025
California State Polytechnic University - Food Science and Technology
California State Polytechnic University