Arely Rodriguez
Stone Park,IL
Summary
Knowledgeable Benefits Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Benefits Soultion position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Benefit Solution Specialist II
ADP - Payroll Company
12.2021 - Current
- Managed clients on annual enrollments and daily benefit administration
- Processed medical, dental . life and disability insurance enrollments
- Work with benefit providers to support client benefits administration, resolve eligibility, vendor invoicing and claim issues
- Increased client satisfaction by developing and implementing customized solutions for their specific needs.
- Enhanced collaboration with cross-functional teams, resulting in higher quality deliverables and increased customer satisfaction.
Assistant Manager
Mariner Finance
01.2021 - 12.2021
- Provide service to clients / potential clients seeking loans, extend credit to clients credit worthy after underwriting employment, credit / residence history/ repayment history / net to income ratio
- Resolve product service and policy related issues for clients with exceptional timing, accuracy and professional courtesy
- Initiates contact with clients as Managers direction to acquire additional financial information and communicate / resolve situations
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Sr Retail Relationship Banker
Bmo Harris Bank
01.2020 - 01.2021
- Make credit recommendations for personal lending transactions, including home financing, in accordance with the Bank's policies and procedure
- Strong foundation of building excellent client rapport for faster satisfaction and loyalty.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
Personal Loan Specialist / Branch Manager Trainee
One Main Financial
10.2018 - 01.2020
- Streamlined application processes for increased customer satisfaction and timely loan disbursements.
- Reviewed / underwrite loan applications to assess the credit and fraud risk of potential borrowers
- Analyzed a high volume of financial documents and statements to solidify credit worthiness and identify risk factor
- Perform accounting functions and analytics in support of securitization transactions including: Analysis of finance income, loan activity
Customer Service Representative / Assistant Manager
PLS Customer Financial Solutions
04.2015 - 09.2017
- Work with customers in a proactive manner to minimize bad debt and reduce delinquencies
- Reviewed loan files to ensure in compliance with state / company guidelines.
- Streamlined communication channels for improved service delivery and customer relations management.
Education
Associates -
Triton College
River Grove, ILWest Leyden High School
Northlake, IL06.2015
Skills
- Bilingual Fluent in Spanish and English Verbal and Written
- Customer Relationship Management
- Quality Assurance
- Product Knowledge
- Team Leadership
- Data Analysis
Timeline
Benefit Solution Specialist II
ADP - Payroll Company
12.2021 - Current
Assistant Manager
Mariner Finance
01.2021 - 12.2021
Sr Retail Relationship Banker
Bmo Harris Bank
01.2020 - 01.2021
Personal Loan Specialist / Branch Manager Trainee
One Main Financial
10.2018 - 01.2020
Customer Service Representative / Assistant Manager
PLS Customer Financial Solutions
04.2015 - 09.2017
Associates -
Triton College
West Leyden High School