Arely Rodriguez
Overland Park,KS
Summary
Detail-oriented and analytical insurance professional with 2 years of experience in property and casualty insurance. Strong background in risk evaluation, policy review, customer needs analysis, and documentation accuracy. Known for excellent communication, problem-solving, and relationship-building skills. Seeking to transition into an underwriting role to apply risk-assessment knowledge, attention to detail, and decision-making abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Professional / Retention Specialist
Modern Consulting Inc. | Allstate Insurance
10.2023 - Current
- Work closely with underwriting teams on inspections, non-renewals, and claim referrals to ensure accurate risk assessment and policy compliance.
- Communicate directly with underwriters to resolve issues, clarify guidelines, and submit appeals for reconsideration.
- Review inspection reports and identify required corrections or documentation to support underwriting decisions.
- Analyze risk factors and customer information to determine eligibility for policy changes and coverage updates.
- Assist clients in understanding underwriting requirements and inspection findings.
- Maintain precise documentation to support underwriting audits and compliance verification.
- Consistently meet accuracy, retention, and customer satisfaction goals.
- Maintain Elite status, selling 22 items per quarter.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in claims processing by gathering necessary documentation and ensuring compliance with policies.
Waitress
Guadalajara Mexican Grill
05.2018 - 10.2023
- Maintained a floor of 6–8 tables with accuracy and attention to detail.
- Communicated effectively with staff to ensure timely service.
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat business.
Education
Bachelor of Science (B.S.) - Business Administration: Management
Pittsburg State University
Pittsburg, KS05.2023
Associate of Applied Science - Business Administration
Fort Scott Community College
Pittsburg, KS08.2020
Skills
- Risk Assessment & Documentation
- Customer Needs Analysis
- Problem Solving
- Time Management
- Attention to Detail
- Team Leadership
- Task Prioritization
- Policy Review & Compliance
Certification
Property & Casualty Insurance License
Awards
Phi Theta Kappa Honor Society, A–B Honor Roll
Languages
Spanish
Timeline
Insurance Professional / Retention Specialist
Modern Consulting Inc. | Allstate Insurance
10.2023 - Current
Waitress
Guadalajara Mexican Grill
05.2018 - 10.2023
Bachelor of Science (B.S.) - Business Administration: Management
Pittsburg State University
Associate of Applied Science - Business Administration
Fort Scott Community College