Arely Sanchez
Garland,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Member Experience Specialist
Trupanion
02.2023 - Current
- Managed over 50 customer calls per day, as well as chasing and emailing customers concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Customer Service Representative
Great Lakes Higher Education
11.2020 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Documented and detailed calls and complaints using call center's CRM database.
Administrative Assistant
Synaptic Pediatric Therapies
02.2016 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Scheduled office meetings and client appointments for staff teams.
Education
Berkner High School
Richardson, TXSkills
- Microsoft Office
- Office Supplies and Inventory
- Interpretation and Translation Services
- Accounts Payable and Accounts Receivable
- Data Management
- Computers and Technology
- Spreadsheet Development
Languages
Spanish
Native or Bilingual
Timeline
Member Experience Specialist
Trupanion
02.2023 - Current
Customer Service Representative
Great Lakes Higher Education
11.2020 - 02.2023
Administrative Assistant
Synaptic Pediatric Therapies
02.2016 - 11.2020
Berkner High School