Arely Silva
Mundelein,IL
Summary
Organized and dependable candidate with strong ability in critical and structured thinking and able to grasp new concepts quickly and efficiently. Offering listening, communication and problem solving skills. Highly organized, proactive and punctual with a team-oriented mentality. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Care Specialist
American Hip Institute
02.2022 - Current
- Greet guests at front desk and Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Facilitate patient education, ensuring they have a thorough understanding of their diagnoses and treatment plans.
- Develop strong rapport with both internal team members and external partners such as referring physicians or other healthcare professionals involved in a patient's care plan.
- Assess patient needs during admission interviews, accurately documenting pertinent health history information for clinical decision-making purposes.
- Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assist with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Prepared and processed patient referrals and transfer requests through EPIC system.
- Receive and route laboratory results to correct clinical staff members.
- Place new supply orders, managed inventory and restocked clerical spaces.
- Perform medical records management, including filing, organizing and scanning documents.
- Coordinate responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Assist in preparation of medical records to release to other medical facilities requesting for patient history and information.
Medical Receptionist
Legacy Medical care
10.2021 - 01.2022
- Greet and assist visitors in a welcoming and professional manner
- Open, sort and distribute incoming correspondence, mail and package
- Manage inventory of office supplies and coordinate purchasing
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Using office equipment such as scanner, fax machine, copy machine, e-mails
- Updating and entering information in the medical records system
- Filling out medical paper forms
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Scheduled patient appointments in respective doctors' calendars through EclinicWorks System and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Work with DCFS, WIC, Nearby hospitals, Specialists.
- Transcribed phone messages and relayed to appropriate personnel.
Manager
Fat Rosie's Taco and tequila bar
07.2020 - 10.2021
- Open the restaurant assure everything is working properly
- Count money in the safe
- Startup aloha system for servers
- Create seating charts for morning shift servers and dinner shift servers
- Create hostess schedules under Compeat radar
- Assist filling i-9 forms and federal/state taxes forms for new employees that couldn't read English
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Service Coach
Sedgebrook
07.2016 - 07.2020
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Answered questions about menu selections and made recommendations when requested
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Close out drawer at the end of every shift, to match report
- Seat residents according to server sections
- Help servers set up for the dinner shift
- Trained new hostess and servers
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greet and check in guests in a pleasant and courteous manner
- Correctly calculated inventory and ordered appropriate supplies.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Human Resources Intern
Miller Copper & Co.
- Employees, managing vendor reports & auditing files
- Assuring the right documentation when presented Communicating with other I9 specialists from other locations all over the states
- Processed e-verifications for company personnel
- Directed personnel, training and labor relations activities
- Served as a link between management and employees by handling questions, interpreting
Teller
Currency exchange
- Work with Secretary of State paperwork included Title work,License plates,Registration renewals
- Registrations of any vehicle
- Used system such as Moneygram and Western Union
- Count money during open and closing shifts to match previous report n end of the day reports
- Order money through the bank system
- Create money orders
- Used systems such as Comed, North shore gas, Nicor gas
- Audits at the end of every month to match all reports from 5 locations.
Education
High School Diploma -
Mundelein High School
Mundelein, IL05.2017
Some College (No Degree) -
College of Lake County
Grayslake, ILSkills
- Labor Relations
- Microsoft office (8 years)
- Customer Service (8 years)
- Administrative Support
- Medical Terminology
- Medical Charting
- Referral Verification
- EMR / EHR
- EPIC
References
Available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Specialist
American Hip Institute
02.2022 - Current
Medical Receptionist
Legacy Medical care
10.2021 - 01.2022
Manager
Fat Rosie's Taco and tequila bar
07.2020 - 10.2021
Service Coach
Sedgebrook
07.2016 - 07.2020
Human Resources Intern
Miller Copper & Co.
Teller
Currency exchange
High School Diploma -
Mundelein High School
Some College (No Degree) -
College of Lake County
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