Arely Vazquez
Pleasant Grove,UT
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, experienced at Vivint Home Security. Successfully led initiatives that improved resource allocation and team productivity, while fostering collaboration and accountability. Adept at performance improvement and critical thinking, driving operational efficiency and enhancing customer satisfaction through effective communication.
Overview
4
4
years of professional experience
Work History
Install Scheduling Assistant Manager
Vivint Home Security
12.2023 - Current
- Led initiatives to refine escalations and reschedules, resulting in improved resource allocation and team productivity.
- Facilitated smooth daily operations by maintaining accurate records of employee progress.
- Championed company values in all interactions, fostering a culture of collaboration, respect, and accountability among team members.
- Facilitated communication between departments to streamline scheduling processes and enhance service delivery.
- Developed training materials for new staff on scheduling software and best practices.
- Led cross-functional teams to enhance operational efficiency and maximize team performance.
- Developed and implemented strategic plans to optimize workflow
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Analyzed performance metrics to identify areas for improvement and drive process enhancements.
- Maintained professional, organized, and safe environment for employees and patrons.
AMI Account Manager
Vivint Home Security
06.2021 - 04.2024
- Assisted in managing client accounts to ensure satisfaction.
- Supported account administration tasks, including documentation.
- Coordinated communication between customers and internal teams for seamless service delivery.
- Helped resolve customer inquiries by providing timely information and support.
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
Install Scheduling Professional
Vivint Home Security
05.2022 - 12.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Help with RAM project, ensuring high escalated accounts complete to install with high level smart home Pros.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Dental Hygiene
Utah Valley University
Orem, UT12-2021
High School Diploma -
Union High School
Roosevelt, UT05-2020
Skills
- Maintaining confidentiality
- Office management
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Time management skills
- Effective multitasking
- Critical thinking
- Task delegation
- Administrative duties
- Performance improvement
Languages
Spanish
Native or Bilingual
Timeline
Install Scheduling Assistant Manager
Vivint Home Security
12.2023 - Current
Install Scheduling Professional
Vivint Home Security
05.2022 - 12.2023
AMI Account Manager
Vivint Home Security
06.2021 - 04.2024
Dental Hygiene
Utah Valley University
High School Diploma -
Union High School
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