Arely Velazquez
Denver,Colorado
Summary
Well trained in CNA care, have great communications skills, also bilingual and attempting to become fluent in other languages to be able to communicate with multiple communities. Patient and empathetic and tend to understand student’s and patient’s needs, willing to support those who have learning challenges. Always look forward to collaboration and teamwork to provide optimal care and support for educational goals.
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Storibox Photography
Aurora, CO
11.2024 - 01.2025
- At the Gaylord Rockies, there was an opportunity for seasonal experience, I was a shift lead
- I had to engage in multiple stations, in taking family portraits for a big Christmas Event called Ice! Polar Express!- or interacting with guests at the end with great customer service
- The responsibility of money and closing at the end would also often be handled on my own
Shift Lead
Menchie’s Frozen Yogurt
Denver, CO
04.2022 - 09.2024
- As a shift lead you have the responsibility of training others who are becoming shift leads, and training and supporting new hires
- Also the ability to work professionally without supervision, having to be organized and available to handle situations that need more input
- Reliable and responsible in whatever situations and providing support in certain situations
CNA Clinicals
Wind Crest
Highlands Ranch, CO
05.2024 - 05.2024
- At WindCrest, I experienced the responsibility of engaging with people in assisted living
- Feed clients, bathed and supported them in restroom usage
- There is a lot of physical work with clients and being able to demonstrate patience and kindness
- Interacted and supported patients who had Parkinson's disease, Alzheimer’s, and dementia
Education
Some College (No Degree) - Certified Nursing Assistant
South Denver School of Nursing Arts
Highlands Ranch, COSkills
- CNA care
- Communication skills
- Bilingual
- Patience
- Empathy
- Understanding needs
- Support for learning challenges
- Collaboration
- Teamwork
- Employee training
- Cash handling
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Guest engagement
Certification
Basic Life Support, Certified/Provider, 04/22/24, 04/01/26
References
- Don Smith, Store Owner/Boss, Menchie’s Frozen Yogurt, (303) 917-7493, dgsmith1@gmail.com
- Miguel Araujo, Shift Lead, Menchie’s Frozen Yogurt, (720) 767-5904
Timeline
Shift Lead
Storibox Photography
11.2024 - 01.2025
CNA Clinicals
Wind Crest
05.2024 - 05.2024
Shift Lead
Menchie’s Frozen Yogurt
04.2022 - 09.2024
Some College (No Degree) - Certified Nursing Assistant
South Denver School of Nursing Arts