Arely Villatoro

• Manage staff, preparing work schedules and assigning specific duties
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers by emptying trash, cleaned counter scan guns. Followed sanitation procedures.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Calculate total payments received during a time period, and reconcile this with total sales
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive and process cash or credit payment
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

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• Reduced maintenance requests by routinely inspecting and cleaning apartment units in preparation for new tenants.
• Provided exceptional customer service, addressing tenant inquiries or concerns with professionalism and empathy.
• Prevented accidents by promptly addressing hazardous conditions such as spills or slippery surfaces during daily walkthroughs of common areas.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Collaborated with property managers to address specific cleaning needs and preferences for individual units or properties.
• Contributed to a positive team environment, collaborating with fellow cleaners on large-scale projects or when additional support was required.
• Ensured timely completion of cleaning tasks, meeting strict deadlines for move-in dates and property inspections.
• Promoted a healthy living environment by utilizing eco-friendly and non-toxic cleaning products and techniques.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive and process cash or credit payment
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Place special orders or call other stores to find desired items
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Inventory stock and requisition new stock
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Ticket, arrange and display merchandise to promote sales
• Clean shelves, counters, and tables
• Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
• Solicit sales of new or additional services or products.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Operate computers programmed with accounting software to record, store, and analyze information
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers
• Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software
• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
• Receive, record, and bank cash, checks, and vouchers
• Comply with federal, state, and company policies, procedures, and regulations
• Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
• Reconcile or note and report discrepancies found in records
• Match order forms with invoices, and record the necessary information
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.