Natalie Blankevoort-Arenas
Henderson,NV
Summary
Dynamic professional with a proven track record at Findlay Nissan Henderson, excelling in customer service and technical knowledge. Skilled in conflict resolution and multitasking, significantly improved customer satisfaction and team productivity. Leveraging strong work ethic and communication skills, consistently deliver quality outcomes, enhancing customer loyalty and operational efficiency.
Overview
3
3
years of professional experience
Work History
Internal Service Advisor
Findlay Nissan Henderson
02.2024 - 06.2024
- Contributed to the achievement of team performance goals by consistently delivering high-quality workmanship on time and within budget parameters.
- Monitored inventory levels, maintaining adequate stock of parts needed for efficient service operations.
- Explained approximately 20 estimates weekly and determined repair timelines to manage customer expectations.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
OLM (Owner Loyalty Manager)
Henderson Nissan
02.2023 - 02.2024
- Boosted customer satisfaction with effective resolution of concerns and proactive outreach efforts.
- Monitored key performance indicators to evaluate program efficacy and inform ongoing optimization efforts.
- Improved member retention rates by regularly assessing feedback and making data-driven adjustments to offerings as needed.
- Streamlined processes for reward redemption, enhancing the overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member/Certified Trainer
Raising Canes Chicken Fingers
10.2021 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Receptionist
Smooth as Silk LLC.
06.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
Education
High School Diploma -
Foothill High School
Henderson, NV05.2022
Skills
- Technical knowledge
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Listening Skills
- Computer Skills
- Multitasking and Organization
- Excellent Communication
- Team Collaboration
- Handling Customer Complaints
- Conflict Resolution
- Quality Control
Timeline
Internal Service Advisor
Findlay Nissan Henderson
02.2024 - 06.2024
OLM (Owner Loyalty Manager)
Henderson Nissan
02.2023 - 02.2024
Crew Member/Certified Trainer
Raising Canes Chicken Fingers
10.2021 - 02.2023
Receptionist
Smooth as Silk LLC.
06.2021 - 09.2021
High School Diploma -
Foothill High School
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