Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Areona Franklin

Areona Franklin

Olive Branch,MS

Summary

With a desire to foster compassion, recently graduated with a master's in healthcare administration. Possess a proactive mindset and a track record of success in the areas of marketing, operational management, financial management, and strategic business planning. Having a broad range of experience in team leadership, with the capacity to inspire others and set a positive example for others, is essential for putting into practice a clear sense of mission and purpose that is in line with values. Excellent interpersonal and communication abilities with the capacity to swiftly establish bonds of trust with individuals from a variety of backgrounds.

Overview

7
7
years of professional experience

Work History

Financial Counselor

Methodist Le Bonheur Healthcar
Memphis, TN
07.2023 - Current
  • Worked flexible schedule and extra hours to accommodate the department
  • Restocked and organized office
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Interviewed patients and families, answering questions regarding financial process during such sessions.
  • Collect deductibles and coinsurance payments
  • Register patients upon arrival
  • Admit patients

Amazon Learning Trainer

Amazon Fulfillment Center
Horn Lake, MS
01.2021 - 07.2023
  • Collaborate with associates, process assistants, area managers, and operations managers.
  • Conducting associate onboarding programs and giving new hireswarm, stimulating, and engaging experience is your responsibility.
  • Continuously strengthen thelong-term capabilities of the area to which they are allocated, measure the quantity and quality of their output, and use learning methods to enhance both.
  • Maintain expert-level knowledge across all departments; assess and enhance work processes; develop and apply learning tools and techniques across the FC; aids in assessing learning effectiveness; assess the results development efforts; enhance Associates' job-related skills; and create, maintain, and use learning tools to support Associate development.
  • Help with training effectiveness evaluation; create, sustain, and apply learning to promote Associate growth.

Child Development Intern

Hamilton-White Child Development Center
08.2020 - 12.2020
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Promote retention of academic material, ideas in reading and math were introduced to the students.
  • Create lesson plans/activities.
  • Completed 400 hours.

Solution Specialist

Cricket Wireless
06.2020 - 12.2020
  • Answered customer questions about billing, account issues, and upgrade possibilities.
  • Recommended new products and services to customers.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Installed operating systems, set up emails, and updated programs.
  • Increased revenue by 20% to provide top product quality control

Second Assistant Manager

Cato
07.2018 - 04.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Supervised site investigations, reported issues and escalated those that required further assistance.

Intern

Stat MedCare Solutions
05.2017 - 09.2017
  • Sorted and organized files, spreadsheets and reports.
  • Assisted with credentialing files

Education

Master of Business Administration - Healthcare Administration

Delta State University
Cleveland, MS
07.2022

Bachelor of Science - Family And Consumer Sciences

Delta State University
Cleveland, MS
11.2020

High School Diploma -

Norma C. O'Bannon High School
Greenville, MS
05.2017

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • PowerPoint
  • Active Listening
  • Decision-Making
  • Flexible and Adaptable
  • Excellent Communication
  • Planning and Coordination
  • Multitasking Abilities
  • Organization and Time Management
  • Problem-Solving
  • Healthcare Insurance Knowledge
  • Financial Counseling
  • Insurance Verification
  • Effective Customer Communication
  • Payment Negotiation

Affiliations

Zeta Phi Beta Sorority,Incorporated Member

Timeline

Financial Counselor

Methodist Le Bonheur Healthcar
07.2023 - Current

Amazon Learning Trainer

Amazon Fulfillment Center
01.2021 - 07.2023

Child Development Intern

Hamilton-White Child Development Center
08.2020 - 12.2020

Solution Specialist

Cricket Wireless
06.2020 - 12.2020

Second Assistant Manager

Cato
07.2018 - 04.2020

Intern

Stat MedCare Solutions
05.2017 - 09.2017

Master of Business Administration - Healthcare Administration

Delta State University

Bachelor of Science - Family And Consumer Sciences

Delta State University

High School Diploma -

Norma C. O'Bannon High School

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Areona Franklin