AREONNA LLOYD
Thornton,IL
Summary
Motivated, Knowledgeable and Dedicated individual with extensive experience in the Customer Service and Warehousing Industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients and team members. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Multitasks, prioritizes and problem solves while creating and maintaining well organized workflow. History of managing large amounts of inbound calls/chats sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Order Management Specialist
BUNGE
10.2022 - Current
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Navigate through 4 systems to build, track and monitor orders.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Reviewed order terms and conditions with customers to comply with company policy.
- Input order information into system and updated customer accounts to document and track customer orders.
Customer Service Rep/Chat Support Specialist
AT&T
11.2019 - 10.2022
- Answer inbound calls when needed
- Answer requests through Chat
- Multitask service issues while giving the best customer service issues.
- Managing multiple systems at once
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Outbound Team Leader
RJW Transport
06.2019 - 06.2022
- Work effectively and efficiently in a warehouse environment to receive and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation
- Check in and out all truck drivers while maintaining office duties of overlooking my team making sure loads are ready to be shipped and properly put together
- Ensure all paperwork is properly signed by pick up drivers
- Enter customers’ orders and scan/ index documents as required
- Perform other job-related duties as requested by the supervisor.
- Help my team with any issues and give advice on how to solve work related issues.
Warehouse Associate / Tucker Rocky Distributing
04.2014 - 06.2017
- Ensured a safe warehouse environment by keeping an organized workstation, alerting supervisors of any concerns, and completing continuing education for safety and hazards
- Reviewed any complaints and notified the shift leader of on-going shipping or receiving issues
- Picked and packed products ordered by the customers into bins, boxes, and containers
- Maintained an inventory list and assisted with restocking products and supplies as needed
- Reported defective products as discovered and maintained thorough notes and paperwork
- Performed other related duties as assigned.
Retail Associate / Ross Stores
02.2012 - 03.2014
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Supported loss prevention goals by monitoring shopper behavior
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Richard T. Crane High School
06.2012
Skills
- Office Management/ Clerical work (Typing 40-80wpm)
- Customer Service
- Shipping and Receiving
- Leadership/Training
- Cash Handling
- Assembly and production
- Inventory Control
- Merchandise Restocking
- Cash Register Operation
- Managing multiple computer Systems
- Data Entry
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Problem-Solving Abilities
- Responding to Difficult Customers
- De-escalation Techniques
- Call Center Operations
- Client Satisfaction
- Client Inquiries
- Handheld Scanners
- Safety Protocols
- EDI Processing
- Warehouse Flow
- Customer Care
- Customer Feedback
- Team Meetings
- Data Input Software
- Data Entry Skills
- MS Excel
- Customer Loyalty
- Releasing Orders
- Managing Multiple Priorities
- Belt Conveyors
- Warehouse Procedures
- Daily Logs
- Safety Meetings
Timeline
Order Management Specialist
BUNGE
10.2022 - Current
Customer Service Rep/Chat Support Specialist
AT&T
11.2019 - 10.2022
Outbound Team Leader
RJW Transport
06.2019 - 06.2022
Warehouse Associate / Tucker Rocky Distributing
04.2014 - 06.2017
Retail Associate / Ross Stores
02.2012 - 03.2014
High School Diploma -
Richard T. Crane High School