Aretha Berger
Columbus,GA
Summary
Dynamic leader with a proven track record at Bright Lil Minds, adept in office management and staff development. Excelled in enhancing operational efficiency and customer satisfaction, showcasing exceptional problem-solving abilities and administrative support skills. Achieved significant improvements in team performance and customer engagement, leveraging expertise in payroll administration and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Administrator
Bright Lil Minds
08.2019 - Current
- Manage and coordinate curricula with staff that complies with state and federal requirements
- Keeps accurate files on employees, children, and activities
- Conducts interviews and reviews the qualifications of all new staff before hiring the most qualified applicants for teaching, administrative, or support staff positions
- Complete ongoing training and courses to remain up to date on daycare standards and procedures
- Meets with teachers and parents to keep parents up to date on their child’s progress and development
- Works with teaching staff to find ways to address any behavioral or learning problems
- Communicate and meet with parents regarding their children and the center’s policies
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained electronic and paper filing systems for easy retrieval of information.
Office Manager
J&J Management
01.2016 - 08.2019
- Oversee a high volume loan company (2 million dollar store)
- Verify and process new loan applications (HOW MANY AND WHAT KIND OF LOANS)
- Perform direct marketing on a bi-weekly basis
- Provide customer service by answering questions and distributing program information relevant to company's goals
- Perform calculations in payroll categories such including overtime, vacation and sick hours for XX employees by accurately using XXX software to accurately employee
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Store Manager
Title Max
01.2014 - 09.2016
- Performed accounts receivable duties for collection accounts (HOW MUCH)
- Processed new loan applications RETAINED DUE TO YOUR RECRUITING RECOMMENDATIONS
- Helped to supervise the overall operations of the business
- Performed outbound calls in an effort for increased business
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
Team Lead
Road America
01.2013 - 01.2015
- Trained up to (15-30) new employees per month on procedures such as towing, Fleet service and Secondary Tow
- Prompted customers for the appropriate identification numbers
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
Supervisor
KFC
01.2001 - 04.2013
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different area
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
No Degree - Electronic Health Records
1 ON 1 Technical Medical College
Phenix City, AL03.2025
Associate of Science - Human Resources Management
Strayer University
Columbus, GA06-2024
High School Diploma -
Carver Night/Penn Foster
Penn05-2016
Skills
- Inbound phone call handling
- File organization
- Mail handling
- Bookkeeping
- Customer engagement
- Verbal communication
Certification
- CPR Certification – American Red Cross or American Heart Association.
Timeline
Office Administrator
Bright Lil Minds
08.2019 - Current
Office Manager
J&J Management
01.2016 - 08.2019
Store Manager
Title Max
01.2014 - 09.2016
Team Lead
Road America
01.2013 - 01.2015
Supervisor
KFC
01.2001 - 04.2013
- CPR Certification – American Red Cross or American Heart Association.
No Degree - Electronic Health Records
1 ON 1 Technical Medical College
Associate of Science - Human Resources Management
Strayer University
High School Diploma -
Carver Night/Penn Foster
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