Aretha Davis

Manage a high volume of inbound calls from client employees, providing education, resolving complex HR and financial inquiries, and delivering support on healthcare benefits, 401(k) plans, retirement elections, leaves of absence, payroll, and YSA accounts.

Coordinate and administer all company leave of absence programs, including FMLA, non-FMLA, personal, bereavement, and military leave, ensuring compliance with federal and state regulations.
Serve as the primary point of contact for all leave-related inquiries, resolving issues within scope and providing clear, empathetic communication to employees and management.
Partner with employees and leadership to communicate and enforce policies, including HIPAA and IRS regulations. Contribute to process improvements, including the development of a comprehensive LOA checklist to enhance employee education and experience.
Initiate and manage the intake process for leave requests and workers' compensation claims, including eligibility determination, documentation review, and distribution of required notices and forms.
Obtain and evaluate medical documentation to support leave approvals and ensure timely and accurate case management.
Assist in the development and implementation of HR policies and procedures; maintain the employee handbook and procedural manuals.
Ensure compliance with OFLA/FMLA certification and all applicable leave laws and regulations.
Processed death claims by guiding beneficiaries through the claims process, reviewing required documentation, and clearly communicating timelines and next steps.
Collaborate with Alight’s Mentor Program to support onboarding and development of new colleagues.
Serve as a Business Instructor, training new and existing team members on various employee benefits and leave processes.

Manage a high volume of inbound calls from client employees, providing education, resolving complex HR and financial inquiries, and delivering support on healthcare benefits, 401(k) plans, retirement elections, leaves of absence, payroll, and YSA accounts.

Process a variety of transactions including health benefit enrollments, tax and direct deposit updates, 401(k) contributions and withdrawals, and retirement elections. Provide associates with guidance on the tax implications of withdrawals, often requiring additional research and ongoing case management. Skilled in de-escalating concerns, resolving complex issues, and coordinating with carriers to ensure timely resolution
Assist with processing YSA accounts (Commuter/Parking, DCSA, HCSA, HSA, Tuition)