Aretha Hanna
Westlake,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to the team.
Overview
26
26
years of professional experience
Work History
Patient Access Coordinator
Broward Health Medical
06.2008 - Current
- Provided strategic leadership for all activities related to Patient Access and Pre-Access, reporting directly to Director.
- Managed approximately 30 incoming calls, emails and faxes per day from Case management.
- Increased efficiency of daily operations, Pre-Registration, Verification, Authorization, Transfers, and on-site Registration functions.
- Created cross training manual ensuring staff members were able to perform confidently and effectively in all positions.
- Enhanced revenue collection by diligently monitoring denials working closely with case management on appeals on outstanding accounts and initiating timely follow ups.
- Developed comprehensive knowledge of multiple insurance plans, allowing for efficient navigation of varying requirements and processes.
- Implemented effective organizational systems to manage high volumes of patient accounts, ensuring timely completion of tasks.
- Collaborated effectively with cross-functional teams such as coding specialists, case managers, and financial counselors to ensure seamless workflows within department.
- Analyzed trends in billing discrepancies to identify opportunities for process improvements that would reduce costly errors and increase revenue recovery efforts.
- Assisted in implementation of new software systems to improve efficiency and effectiveness within department, resulting in smoother workflow and increased productivity.
- Generated detailed reports and presented findings to management, highlighting progress toward organizational goals and areas requiring further attention.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of department.
- Collaborated with clinical teams to coordinate bed assignments for incoming patients, optimizing hospital space utilization.
- Streamlined authorization processes by establishing strong partnerships with healthcare providers, enabling more efficient transfers of patients between facilities.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Maternity Coordinator
HCA Healthcare Inc.
09.1998 - 06.2008
- Coordinate pre-registration data, generated reports, and produced tracking documents.
- Collaborate with obstetricians, nurses, and other healthcare professionals to develop personalized birthing plans tailored to each mother's needs by providing one on one private tours of facility.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated adoptions, surrogate procedure set ups for smooth process before delivery.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Associate of Arts - Business Marketing
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FLSkills
- Medical Billing
- Insurance verification and authorization processes
- Problem-Solving
- Team building
- Work Planning and Prioritization
- Microsoft Office
- Revenue cycle management
- Patient registration systems (Cerner, Meditech ,etc)
- Medical Terminology
- Referral Coordination
- Data analysis and reporting (Excel, SQL)
- Quality assurance and auditing procedures
Timeline
Patient Access Coordinator
Broward Health Medical
06.2008 - Current
Maternity Coordinator
HCA Healthcare Inc.
09.1998 - 06.2008
Associate of Arts - Business Marketing
The Art Institute of Fort Lauderdale Inc