ARETHA ILION
Milwaukee,WI
Summary
Experienced with managing client relationships to ensure satisfaction and retention. Utilizes strategic planning and problem-solving skills to address and resolve client issues effectively. Track record of fostering long-term partnerships through excellent communication and tailored client strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Success Manager/Regional Intake Manager
TheKey
01.2023 - Current
- Managed about 30 plus incoming calls, emails, sales team, and partnership leads per day from the upper Great Lakes.
- Build a rapport with our prospective clients and partners to help inform them of our services.
- Complete full comprehensive client assessments and onboarding, writing proper care plans, and capture caregivers requirements.
- Suggest/Guide potential clients to realistic schedules for optimized outcomes.
- Ensure a smooth transition of the new clients by coordinating with the rest of the team.
- Manage day-to-day client relationships and delivery of quality care.
- Update care team with all relevant information and make sure client's care plan is thoroughly documented and routinely updated.
- Consult with clients regarding their specific needs and preferences, experience, and objectives, and evaluating potential solutions to client's needs.
- Proactively assessing and reassessing client's needs and referring clients to additional services, adjusting services, or adjusting caregiving staff.
- Be the main point of contact to manage escalations and/or complaints from clients, caregivers, and others.
- Streamlined communication between clients and internal teams for smoother project execution.
Assisted Living/Memory Care Manager
Capri Communities / St. Rita Square
11.2021 - 01.2023
- Oversee 25+ assisted living and memory care residents.
- Coordinated interdisciplinary meetings between staff members to discuss residents'' progress, challenges, and ongoing care goals effectively.
- Developed strong relationships with residents'' families, addressing concerns promptly and compassionately while maintaining open lines of communication.
- Enhanced resident well-being by developing person-centered care plans tailored to individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Complete monthly medication cycle for each resident.
- Managed a team of caregivers, providing comprehensive training and support to ensure quality care delivery.
- Assessed individual resident needs regularly, making necessary adjustments to their personalized care plans as needed.
- Ensure unit meets federal and state regulatory guidelines.
- Completes charting, evaluations, medical forms, and other administrative tasks.
- Oversaw medication administration, ensuring accuracy and adherence to physician orders for optimal resident health outcomes.
- Facilitated smooth transitions for new residents entering the program by providing thorough assessments, orientations, and family support services as needed.
- Completed monthly medication cycles for each resident.
Medical Assistant
Ascension
07.2019 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Prescribed prescription refill requests on behalf of physicians and communicated with pharmacy.
- Maintained inventory, medication, and product expiration logs to record updated documentation for tracking purposes.
- Educated patients about medications, procedures, and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Collaborated with local pharmacies to resolve and clarify issues with patient's medication.
- Performed narcotic pill counts and drug screens on/for patients.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Education
Associates Of Arts - Medical Assisting
Milwaukee Career College
Wauwatosa, WI05-2005
Skills
- Customer retention
- Client engagement
- Client relationship management
- Customer satisfaction
Certification
- Certified Phlebotomy Technician
- Certified Medical Assistant
- Driver's License
Timeline
Client Success Manager/Regional Intake Manager
TheKey
01.2023 - Current
Assisted Living/Memory Care Manager
Capri Communities / St. Rita Square
11.2021 - 01.2023
Medical Assistant
Ascension
07.2019 - 09.2021
Associates Of Arts - Medical Assisting
Milwaukee Career College
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