ARETHA ILION
Summary
Motivated, empathetic, and compassionate Certified Phlebotomist and Medical Assistant with a strong track record in clinical, surgical, and administrative customer service. CBRF certified and equipped with extensive experience in providing exceptional patient care. Seeking a growth-oriented company that values effective communication and teamwork for fostering individual and collective success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Intake Manager / Client Success Manager
TheKey
01.2023 - Current
- Receiving leads from upper Great Lakes for services through Frax, Intake Specialist, Long Term Care Insurance, direct telephone calls, web leads, existing referral partners, or our sales team
- Build a rapport with our prospective clients and help inform them of our services
- Complete full comprehensive client assessments and onboarding, writing proper care plans, and capture caregivers requirements
- Assessments are in-person, telephone, or virtual to capture client's daily routines and preferences and needs
- Develop expertise and familiarity with TheKey's processes, payment authorization, activation of Long Term Care Insurance Benefits, and Client Consents
- Suggest/Guide potential clients to realistic schedules for optimized outcomes
- Ensures all agreements are signed and all information is gathered in the client assessment and transferred to all software systems
- Answer and respond to all leads within two hours, including after hours as part of an on-call rotation
- Ensure a smooth transition of the new clients by coordinating with the rest of the team
- Manage day-to-day client relationships and delivery of quality care
- Update care team with all relevant information and make sure client's care plan is thoroughly documented and routinely updated
- Consult with clients regarding their specific needs and preferences, experience, and objectives, and evaluating potential solutions to client's needs
- Proactively assessing and reassessing client's needs and referring clients to additional services, adjusting services, or adjusting caregiving staff
- Manage escalations and/or complaints from clients, caregivers, and others
Assisted Living/Memory Care Manager
Capri Communities / St. Rita Square
11.2021 - 01.2023
- Manage and counsel 15+ caregivers and CNAs
- Provide discipline when necessary
- Oversee 25+ assisted living and memory care residents
- Complete assessments for admission
- Complete monthly medication cycle for each resident
- Interview new caregivers for assisted living and memory care
- Implement and adjust care plans
- Deliver hands on care and medication distributions as needed
- CBRF certified
- Act as a main point between family, pharmacy, doctors, and therapists to make sure residents' health are maintained
- Address and prevent any concerns from family members
- Ensure unit meets federal and state regulatory guidelines
- Collaborate with Director Of Nursing and LPN to plan and maintain resident care
- Completes charting, evaluations, medical forms, and other administrative tasks
- Identifies procedural and behavioral changes and work with the nurses and doctors to resolve the issues
- Evaluate, prioritizes, and meets the care of each resident
Medical Assistant
Ascension
07.2019 - 09.2021
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Contacted pharmacies to submit and refill patient's prescriptions
- Prescribed prescription refill requests on behalf of physicians and communicated with pharmacy
- Reviewed treatment sheets for consistency, completeness, and accuracy
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facility treatment
- Maintained inventory, medication, and product expiration logs to record updated documentation for tracking purposes
- Contributed to office operation by triaging patients by severity of medical complaint
- Educated patients about medications, procedures, and physician's instructions
- Used EHR, EPIC, and ATHENA software to process patients' payments and update their accounts
- Scheduled appointments for patients via phone and in person
- Collaborated with local pharmacies to resolve and clarify issues with patient's medication
- Performed narcotic pill counts and drug screens on/for patients
- Completed Family Medical Leave Forms for patients
- Completed prior authorization forms through insurance for MRI, procedures, and medications
- Scheduled surgeries
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Trained new incoming employees
Education
Associates Of Arts - Medical Assisting
Milwaukee Career College
Wauwatosa, WI05.2005
Skills
- Organizer
- Proficient in Multitasking
- Effective Decision-Making in Stressful Environments
- Operational Efficiency Improvement
- Commitment to Ethical Standards
- Effective Multitasking
- Strategic Decision Making
- Effective Time Management
- Collaborative Teamwork
- Attentive Listening
- Clear Communication
- Relationship building
Certification
- Certified Phlebotomy Technician
- Certified Medical Assistant
- Driver's License
Personal Information
Authorized To Work: US for any employer
Timeline
Regional Intake Manager / Client Success Manager
TheKey
01.2023 - Current
Assisted Living/Memory Care Manager
Capri Communities / St. Rita Square
11.2021 - 01.2023
Medical Assistant
Ascension
07.2019 - 09.2021
Associates Of Arts - Medical Assisting
Milwaukee Career College