Aretha Jackson Ricketts
Durham,NC
Summary
Dependable Administrative Assistant serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
25
25
years of professional experience
Work History
Patient Service Associate
Duke Health System
09.2023 - Current
- Greeting, patient and visitor in a pleasant manner
- Check-in and check-out patient and verify insurance information
- Scheduling x-rays, answering telephone and direct calls
- Epic system and a notary
- Gathering patient medical records
- Data entry of insurance information
- Analyze insurance coverage and obtain authorization
- Document billing system, explain bills and provide assistance to visitors and patient.
Advance Health Unit
Duke Health System
11.1999 - 10.2023
- Greet patient, visitor, and physician in a pleasant manner, schedule cases and appointment for induction and C-section
- Make sure all admissions, discharges, deliveries are recorded
- Epic super user, staff scheduling, certified nurse aide ll, notary and birth certificate clerk
- Notarizing document affidavit and fetal death report
- Assistant patient with medical needs and assistant physicians
- Ob tours scheduling and giving tours
- Participate in review implanting changes to effect continual improvement in services provided: and complies with regulatory and legal requirement
- Birth Certificate clerk document birth and fetal death report.
Education
Certified Nurse Aide I And II -
Durham Tech Community College
02.2005
High School Diploma -
Northern High School
06.1996
Skills
- Excellent Organizational
- Teamwork and Collaboration
- Multitasking Abilities
- Computer Proficiency
- Payment Collection
- Insurance Verification
- Customer Service/ Patient Care
- MS Word/ Epic/Qgenda/ Notary
- Administration Professional
- Patient confidentiality
- Appointment Scheduling
- Professionalism and Etiquette
Timeline
Patient Service Associate
Duke Health System
09.2023 - Current
Advance Health Unit
Duke Health System
11.1999 - 10.2023
Certified Nurse Aide I And II -
Durham Tech Community College
High School Diploma -
Northern High School