ARETHA JEFFERSON
Hayward,CA
Summary
Compassionate Care Coordinator with background in client advocacy and care management. Experience includes working with diverse patient populations, coordinating housing services, and ensuring efficient delivery of high-quality care.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Bay Area Community Services
Oakland, CA
10.2024 - Current
- Developed individualized service plans based on assessment findings.
- Assessed safety risks associated with living environments or activities of daily living.
- Educated clients on available resources and services within their communities.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Scheduled appointments for clients with appropriate medical specialists.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Conducted initial assessments and evaluations of clients needs.
- Provided crisis intervention services when needed.
- Maintained accurate client records in accordance with agency policies and procedures.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Provided case management services to ensure the delivery of quality care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Maintained records management system to process personnel information and produce reports.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Recreational Counselor
Bay Area Community Services
Oakland, CA
04.2024 - 10.2024
- Performed administrative tasks such as filing paperwork, updating records.
- Organized and supervised special events.
- Provided guidance to campers in developing problem-solving skills.
- Responded promptly to medical emergencies when they arose.
- Developed daily schedules for clients based on their age group and interests.
- Assisted in planning, implementing, and evaluating programs for clients.
- Communicated regularly with other staff members regarding any issues or concerns related to program operations.
- Participated in staff meetings to discuss program improvements or changes.
- Helped clients build confidence and self-esteem through consistent guidance and mentoring.
- Welcomed participants and directed to assigned areas.
- Facilitated group discussions and reflections, helping clients articulate their experiences and learn from one another.
- Oversaw daily operations of assigned campers, ensuring adherence to schedules and camp rules.
- Coordinated with other counselors and staff to adapt programs to weather conditions or other unforeseen circumstances.
- Designed and implemented engaging camp programs aligning with organizational goals and clients interests.
- Provided positive and authoritative approach to guiding behavior by using appropriate limits and choices.
- Managed conflict resolution among clients, promoting a positive and supportive community atmosphere.
Security officer
Allied universal
Castro Valley
12.2021 - 04.2023
- Observe & report
- Monitor Public
- Conflict resolution skills.
Mental Health Worker
Villa Fairmont
San Leandro
12.2018 - 04.2021
- Provide or assist with providing direct patient care
- Assists/participate with development and implementation of clients individual treatment plans
- Daily logins for client
- Evaluate clients behavioral and emotional issues.
Direct Service Professional
Omelagah Inc
San Mateo
06.2017 - 01.2019
- Assisted clients with daily living needs
- Kept close eye on client- vital signs administered medications
- Daily logins and daily activities
- Offer social support
- Meal preparation
- Behavioral management
- Communications
- Mental health
- Direct care
- Documentation of clients schedule.
Education
Certified Nurse Assistant (Certificate of Completion) -
V.I.P of Nursing
San Leandro, CA01.2020
General Education Studies – Diploma -
Skyline High school
Oakland, CA01.2002
Skills
- Over 10 years of CNA
- Detail Oriented
- Excellent Communication skills
- Certified Nurse Assistant
- Record Keeping
- Understanding of common disorders
- Care coordination
- Client assessment
- Case management
- Appointment scheduling
- Conflict resolution
- Problem solving
- Resource allocation
- Clear communication
- Quality assurance
- Quality control
- Performance evaluation
- Reliability
- Professionalism
- Strategic planning
- Budget planning
- Budget management
Timeline
Care Coordinator
Bay Area Community Services
10.2024 - Current
Recreational Counselor
Bay Area Community Services
04.2024 - 10.2024
Security officer
Allied universal
12.2021 - 04.2023
Mental Health Worker
Villa Fairmont
12.2018 - 04.2021
Direct Service Professional
Omelagah Inc
06.2017 - 01.2019
Certified Nurse Assistant (Certificate of Completion) -
V.I.P of Nursing
General Education Studies – Diploma -
Skyline High school
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