Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aretha J. Hines

Shelby,NC

Summary

Hard-working Supervisor and Case Manager with exceptional experience leading teams, managing caseloads, delivering results and exceeding expectations. A creative and motivated leader who promotes good team work and excellent service delivery to the community.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Child Welfare Permanency, Placement, Licensing and Adoption Supervisor III

Cleveland County Department of Social Services
08.2012 - 01.2024
  • Supervised a team of Foster Care Social Workers and provided guidance and oversite on managing their their caseloads to ensure that children in foster care with severe behavioral and mental health needs secure appropriate and timely placements to meet their specific needs. Ensure that Comprehensive Clinical assessments, Service Authorization and all other required clinical documentation are in place to ensure placement is approved and secured, advocated for the child’s needs on an ongoing basis and verbalizing the child’s strengths.
  • Participated in Treatment Team Meetings, Rapid Response Meetings and Child and Family Team Meetings that includes Mental Health Providers, School System, DSS, Guardian Ad Litem and other community professional to ensure child safety and needs are met, that appropriate services and therapy is being provided.
  • Regular attendance in court to oversee court hearings and ensure court outcomes reflects the best interest of the child.
  • Supervision, coaching. Guiding and modeling to all staff to include regular and thorough case staffing’s and record reviews to identify strengths, barriers, safety, risk factors and next action steps.
  • Build positive relationships with placement providers and respond timely to requests for meetings or needed documentation to help promote a successful partnership.
  • Worked on Foster Parent Recruitment ideas, Kinship Placements, foster care Links and 18-21 (VPA) placements and program strategies.
  • Attended Adoption Committee Team Meetings and Pre-Placement Assessment Meetings

Social Work Supervisor III- Investigations/ In Home Services

Cleveland County Department of Social Services
05.2005 - 08.2012
  • Guided, coached and modeled effective time management and self-care to assist staff in prioritizing tasks, managing high workloads and maintaining a healthy work and personal life balance.
  • Provided daily supervision and Case Management Services to a 5 member Child Protective Services Social Work team including three investigators and two case managers.
  • Completed formal weekly case staffings to provide training, guidance on cases, identify safety and risk issues as well as service needs. Identified any barriers and made appropriate case decisions.
  • Completed monthly conferences with social workers to identify strengths and needs and completed yearly performance evaluations.
  • Ensured that Social Workers completed case work tasks in an appropriate and timely manner while identifying the needs of each case. Ensured adherence to all agency personnel policies and procedures and ensured that all Child Protective Services State and Federal Laws and policy mandates were followed. Including safety and risk that sometimes required removing the child from the home.
  • Attended Court Hearings, Child and Family Team Meetings and Treatment Team Meetings to ensure that case direction and outcomes were in the best interest of the child and family being served. Advocated and assisted with coordination of appropriate placements, including therapeutic placements for children with specialized needs.

Social Worker III- Child Protective Services Investigator/Assessor/ Case Manager

Cleveland County Department of Social Services
03.2002 - 05.2005
  • Demonstrated the use of sound judgement and critical thinking skills to make complex decisions regarding child safety and well-being. Facilitated Child and Family team meetings.
  • Completed Family Assessments and Investigations related to suspected child abuse and neglect. Home visits, school visits, safety planning, strength and needs and risk assessments. Managed a caseload of 23 families.
  • Utilized effective communication skills to interview children, guardians, collaterals and other community partners and professionals to determine safety and risk issues and develop appropriate response and safety plan and case plans.
  • Demonstrated effective time management skills to complete work requirements according to state mandated time frames.
  • Court report preparation and testimony.
  • Demonstrated effective and thorough written communication skills to document interviews and work completed with the families.

Education

Bachelor’s Degree - Physical Education/Recreation

Shaw University
Raleigh, North Carolina
05.1989

Skills

  • Effective Time Management
  • Critical Thinking
  • Problem Solving
  • Crisis Intervention
  • Effective Computer Skills
  • Team Building
  • Professional Communication
  • Trainer
  • Assessment Skills
  • Placement/ Adoption and Foster Home Licensing
  • Case Management Services
  • Court Report Writing

Certification

  • Child Welfare in North Carolina (Pre-Service)
  • Child Welfare Domestic Violence Policy Training
  • Child Permanency/Adoption Training
  • Case Management Training
  • Legal Aspects of Child Welfare Training
  • Medical Aspects Training
  • Family Assessment/Investigations Training
  • Family Centered Practice in Child Welfare

Timeline

Child Welfare Permanency, Placement, Licensing and Adoption Supervisor III

Cleveland County Department of Social Services
08.2012 - 01.2024

Social Work Supervisor III- Investigations/ In Home Services

Cleveland County Department of Social Services
05.2005 - 08.2012

Social Worker III- Child Protective Services Investigator/Assessor/ Case Manager

Cleveland County Department of Social Services
03.2002 - 05.2005

Bachelor’s Degree - Physical Education/Recreation

Shaw University

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