ARETHA JONES
Customer Service
532 Thompson Mill Rd. Bonaire,Georgia
Summary
Reliable and organized Parking Attendant with excellent customer service skills. Clean driving record and acute spatial awareness. Competent in money handling and cash register operations. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding in training. Motivated to learn, grow and excel.
Overview
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Parking Attendant
Cypress Healthcare-Contracted By Navicent Health
840 Pine Street Macon, GA
08.2020 - Current
- Parked and retrieved automobiles in a timely manner, successfully driving both manual and automatic vehicles.
- Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled money accurately by performing tasks such as credit cards and cash for payment efficiently.
Customer Service Desk Clerk
Comfort Inn & Suites
95 Ga Hwy 247 Warner Robins, Georgia
06.2017 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding charge card and loyalty program and helped to open and activate new accounts.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
General Manager
Burger King
3820 Riverside Dr. Macon, Georgia
01.2007 - 12.2015
- Oversaw the store operates such as daily reports, inventory control and shipment in the store, supervised 40 employees including 4 managers.
- Maintained monthly promotions sales for each quarter as well as the profit and loss of the store.
- Provided information to customers by verifying understanding the customer request and answering questions.
- Collected monetary of each customer based on purchase and other items.
- Resolved all billing problems by identifying the problem, explaining procedures and forwarded required adjustments.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted business strategy by implementing improvements based on guest feedback.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Customer Service Clerk
Perdue Farms/Shipping And Receiving
250 State Rte 257 Spur, Kathleen, Georgia
06.2006 - 05.2007
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Checked order details against account information to minimize errors and unnecessary delays.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Scanned merchandise and bagged using appropriate strategies for different items.
Education
No Degree - Medical Billing And Coding
Central Georgia Technical College
80 Cohen Walker Dr. Warner Robins Ga 10.2019 - Current
Diploma - General Studies
Southwest High School
1775 Williamson Rd, Macon Ga 08.1984 - 06.1986
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Public Relationsundefined
Timeline
Parking Attendant
Cypress Healthcare-Contracted By Navicent Health
08.2020 - Current
No Degree - Medical Billing And Coding
Central Georgia Technical College
10.2019 - Current
Customer Service Desk Clerk
Comfort Inn & Suites
06.2017 - 07.2020
General Manager
Burger King
01.2007 - 12.2015
Customer Service Clerk
Perdue Farms/Shipping And Receiving
06.2006 - 05.2007
Diploma - General Studies
Southwest High School
08.1984 - 06.1986
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