Aretha Smiley
Chicago,IL
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
08.2024 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Service Representative
Advocate Health Care
08.2022 - 08.2024
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Medical Office Specialist
University of Illinois Medical Center
03.2022 - 08.2022
- Utilized electronic health record systems to enter patient information and update existing records.
- Worked in the ER doing check-ins
- Conducted intake interviews with new patients and collected necessary documents to verify insurance information.
- Performed administrative duties such as filing charts, photocopying documents .
- Maintained accurate records of patient visits, including scheduling appointments , verifying insurance coverage and collecting payments.
- Used EMR software to manage patient records and files.
Patient Services Representative
Aerotek-Ann & Robert Lurie Children's Hospital
12.2020 - 03.2022
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used [Software] to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
Customer Service Representative
The Chicago Lighthouse
04.2015 - 10.2020
- Answered incoming calls promptly while demonstrating excellent phone etiquette and professionalism.
- Performed patient registration and scheduling in a fast -paced environment with accuracy and efficiency.
- Scheduled appointments and assisted with referrals.
- Ensured compliance with HIPPA regulations through proper handling of confidential information.
- Verified and updated changes in patient, physician , or insurance to maintain proper billing.
- Input patient data into the electronic medical record system accurately and efficiently.
- Provided support to nursing staff and administrative duties such aas filing , faxing , and scanning documents.
Education
No Degree - Medical Billing And Coding
Coyne College
Chicago, IL12-2010
Skills
- HIPAA compliance
- Insurance verification
- Electronic health records
- Patient registration
- Data entry accuracy
- Referral coordination
- Appointment scheduling
- Conflict resolution
- Epic
- Cerner
- Ecare Next
- Patient communication
- Call management
- Insurance verifying
- Patient confidentiality
- Time management
- Scheduling appointments
- Medical terminology
- Patient intake
- Payment collection
- Data entry proficiency
- Document filing
- Medical insurance
- Eligibility determination
- Medicaid
- Verbal and written communication
- Check-in coordination
Timeline
Patient Service Representative
Northwestern Medicine
08.2024 - Current
Patient Service Representative
Advocate Health Care
08.2022 - 08.2024
Medical Office Specialist
University of Illinois Medical Center
03.2022 - 08.2022
Patient Services Representative
Aerotek-Ann & Robert Lurie Children's Hospital
12.2020 - 03.2022
Customer Service Representative
The Chicago Lighthouse
04.2015 - 10.2020
No Degree - Medical Billing And Coding
Coyne College
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