Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Aretha Wells

Oklahoma City,OK

Summary

Results-driven professional with a keen eye for detail and a strong commitment to accuracy, honed at Crown Paint Company. Proven ability to enhance efficiency and customer satisfaction through meticulous work and effective communication. Skilled in safety compliance and text categorization, consistently exceeding productivity goals while fostering a collaborative team environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Labeler

Crown Paint Company
03.2025 - 05.2025
  • Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
  • Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
  • Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
  • Contributed to overall team success by meeting or exceeding individual quotas for completed labeled products daily.

Customer Service Representative

Archon Resources
01.2025 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Costco Wholesale Corp
12.2024 - 01.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Unarmed Security Officer

GardaWorld Security
08.2024 - 12.2024
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Directed guests around building and answered accessibility questions.
  • Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

Warehouse Picker

Hobby Lobby Distribution Center
06.2024 - 08.2024
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.

Drop Team Member

Choctaw Casino
02.2024 - 06.2024
  • Streamlined the drop process, resulting in increased efficiency and accuracy for the entire team.
  • Developed strong working relationships with management staff from various departments-ensuring efficient communication channels were maintained.
  • Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.
  • Proactively identified potential risks or weaknesses within the system that could be exploited-resulting in improved security measures being implemented.
  • Demonstrated strong attention to detail while handling large sums of currency, minimizing errors and discrepancies.

Retail Store Manager

Bealls Outlet Stores
03.2023 - 06.2024
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Specimen Processing Specialist

DHS Child Welfare
03.2023 - 02.2024
  • Contributed to the achievement of departmental goals by consistently meeting or exceeding established benchmarks for productivity, accuracy, and timeliness in specimen processing tasks.
  • Maintained strict compliance with regulatory standards through meticulous documentation and quality control measures.
  • Safeguarded data integrity through diligent record management, including electronic filing and tracking systems.
  • Bolstered team morale by fostering open communication channels among colleagues while promoting a collaborative work atmosphere that fostered professional growth opportunities for all staff members.

Cashier Supervisor

GPM Investments
04.2021 - 07.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Call Center Representative

Iqor
04.2018 - 06.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Production Worker

TysonFoodsInc
06.2015 - 03.2018
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Education

Idabel High School
Idabel, OK

Skills

  • Accuracy and precision
  • Safety compliance
  • Text categorization
  • Eye for detail

Accomplishments

  • Collaborated with team of 15 in the development of Bealls Outlet Store.
  • Resolved product issue through consumer testing.
  • Supervised team of [20] staff members.

Certification

  • [Forklift certification], [Crown Paint Co.] - [3 months]

Languages

English
Full Professional

Timeline

Labeler

Crown Paint Company
03.2025 - 05.2025

Customer Service Representative

Archon Resources
01.2025 - 03.2025

Customer Service Representative

Costco Wholesale Corp
12.2024 - 01.2025

Unarmed Security Officer

GardaWorld Security
08.2024 - 12.2024

Warehouse Picker

Hobby Lobby Distribution Center
06.2024 - 08.2024

Drop Team Member

Choctaw Casino
02.2024 - 06.2024

Retail Store Manager

Bealls Outlet Stores
03.2023 - 06.2024

Specimen Processing Specialist

DHS Child Welfare
03.2023 - 02.2024

Cashier Supervisor

GPM Investments
04.2021 - 07.2022

Call Center Representative

Iqor
04.2018 - 06.2020

Production Worker

TysonFoodsInc
06.2015 - 03.2018

Idabel High School

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Aretha Wells