Aretha Wilson
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Hamilton Deli
1129 Amsterdam Avenue, New York, NY 10025
09.2019 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Server Manager
Kitchenette Restaurant
1272 Amsterdam Avenue, New York, NY 10025
12.2014 - 08.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Social Work
York College of The City University of New York
Jamaica, NYAssociate of Science - Business Administration
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Cash Handling
- Payment Collection
- Guest Services
- Product Merchandising
- Strong organization and attention to details
- Time management
- Verbal/written communication
- Problem solving
- Adaptable
- Microsoft Office
- Quick Books
Additional Information
- Volunteer Work Experience:
- Graffiti Community Ministries 2022 -2023
- Free lunch in the Park- prepared bag lunches and fed the homeless
- City Relief 2023
- Assisted with food and clothes distribution
- Did client intake and make referrals to much needed social services
Timeline
Customer Service Cashier
Hamilton Deli
09.2019 - Current
Server Manager
Kitchenette Restaurant
12.2014 - 08.2019
Bachelor of Science - Social Work
York College of The City University of New York
Associate of Science - Business Administration
Queensborough Community College of The City University of New York