Aretha Wright

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved accounting, service and delivery concerns.
• Interviewed and provided customers with information about disability/retirement options along with estimated monthly benefits; offered online options during the interviews in a professional manner and assisted with setting up online accounts.
• Processed outgoing and incoming mail.
• Volunteered to take the responsibility of Third Party Drafts as a Cashier; this duty was additional to my regular duties. I provided payments to employees, vendor, etc. via third party drafts and electronic funds transfer.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained inventory of office supplies and placed orders.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Contributed to policy updates, researching regulations to ensure company compliance.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Prioritized and maximized my time and resources to process contractor's invoices, worked up legal cases, administrative duties, backed up the HOSA in his/her equipment duties, timekeeping duties, purchased supplies for the office a variety of other complex workloads in a timely and accurate manner.

- I did not have an opportunity to work in this position. I received a promotion to this position then the position of an Administrative Assistant within two weeks of the effective promotion date. I was out of the office on medical leave during this period of time when I received both promotions.

• Contributed to a positive work environment through effective communication, active listening, and teamwork.
• Continuously monitored progress toward goals within assigned caseloads which led to increased completion rates.
• Conducted thorough research on applicable laws, regulations, and guidelines to ensure compliance in case handling procedures.
• Spearheaded initiatives aimed at improving overall department efficiency, resulting in higher levels of client satisfaction and retention.
• Attended court hearings and depositions to take notes and document proceedings.
• Contacted witnesses to testify under oath at court hearings.
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Drafted legal documents, including pleadings and motions, to support attorneys in various cases.
• Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.
• Optimized document management processes, leading to quicker access to critical information during case preparation.
• Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
• Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
• Enhanced legal document accuracy by meticulously reviewing and editing over 100 contracts and agreements.
• Conducted comprehensive legal research for case preparation, contributing to significant increase in successful case outcomes.
• Streamlined office operations and reduced retrieval time by implementing efficient filing system for both physical and digital records.
• Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
• Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
• Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
• Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
• Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Revised and finalized letters, briefs, and memos.
• Interviewed clients to obtain information relevant to cases.
• Contacted clients to schedule appointments and discuss progress of cases.
• Assisted attorneys with reviewing and organizing witness reports.
• Updated records with new information.
• Communicated pertinent information to clients via phone, email, and mail.
• Researched statutes, decisions, legal articles, and codes.
• Generated reports from database systems to track records.
• Maintained accuracy of records by verifying accuracy of data in records.
• Enhanced customer service for clients with timely and accurate communication regarding case status updates.
• Collaborated with team members to ensure all necessary information was collected, reviewed, and documented for each case.
• Resolved complex problems related to cases by leveraging strong analytical skills alongside specialized knowledge.

• Coordinated and managed the administrative and financial activities of grants and accounting mechanisms.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Supervised and managed the office.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Assisted in the preparation of grant proposal of narratives and budgets.
• Performed the duties as a business and office manager.
• Hired, counseled and trained employees.

• Guided administrative aspects of partnership agreements.
• Managed the grant application process, resulting in a higher success rate and more funds secured.
• Ensured business management actions performed by grantees were within the guidelines of federal policies.
• Provided guidance to grantees about their budget.
• Monitored and awarded the financial assistance process of grants; performed systematic cost analysis and appraisal of mechanisms to make awards.
• Attended grant meetings and was a member of the grants management guidance and policy committee.
• Investigated the complexity of misused funded grants for development and processing action.
• Negotiated favorable terms for awarded grants, maximizing the impact of funds received.
• Assisted in the preparation of annual budgets by forecasting grant revenue based on historical data and current trends.
• Prepared detailed reports outlining project progress towards deliverables for stakeholders.
• Conducted thorough financial analyses of potential grants, ensuring alignment with budgetary needs and strategic priorities.
• Managed grant policy formulation, interpretations and administration.
• Monitored and analyzed changing laws, regulations and policies pertaining to grants.
• Served as main point of contact for internal team members regarding grant-related questions or concerns.

• Reviewed purchase orders to ensure alignment with approved budgets before processing payments, minimizing overspending risks.
• Developed customized financial reports tailored to specific stakeholder needs for more meaningful data representation.
• Maintained an organized filing system for efficient retrieval of budget documents and records.
• Contributed to the successful completion of audits by providing essential documentation as requested by auditors.
• Assisted with year-end closeout activities, enabling a smooth transition to the next fiscal year''s budgeting process.
• Supported budget managers by providing timely and accurate financial information for informed decision making.
• Implemented process improvements that led to increased accuracy in forecasting future expenses based on historical data analysis.
• Presented audit findings to accounting manager after reviewing results and paperwork.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Entered figures using 10-key calculator to compute data quickly.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Matched purchase orders with invoices and recorded necessary information.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Inspected account books and recorded transactions.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Monitored spending trends and provided recommendations for potential savings opportunities within departmental budgets.

• I performed variety of secretarial and administrative functions, such as receiving telephone calls from representatives of the Department and their grantees; received and screened mail.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Entered and extracted data through Wordperfect software. I also entered funding data into the Grants Management Information System.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Assisted coworkers and staff members with special tasks on daily basis.

• Promoted from Clerical Specialist B to Administrative Specialist A
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Direct supervision of the clerical staff; reviewed tax and wage reports, validated tax data and employer remittances.
• Answered telephone inquiries, maintained suspense files, supply requisition, verified and coded reports.
• Operated switchboard.
• Endorsed unemployment insurance checks.
• Increased efficiency in data entry tasks through the implementation of advanced software tools.
• Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
• Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.

• Managed accounts payable and receivables on child support payments.
• Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
• Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances of their child support.
• Input high volume of monthly invoices with consistent accuracy.
• Maintained accounting records utilizing in-house and client systems.
• Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
• Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
• Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts while supervising the clerks.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Implemented new accounting processes to decrease spending and work flow downtime.
• Maintained excellent financial standings as bookkeeper to process business transactions.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Gathered, evaluated and summarized account data in detailed financial reports.
• Handled day-to-day accounting processes to drive financial accuracy.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Inspected account books and recorded transactions.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
• Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
• Reconciled and corrected issues with financial records.
• Maintained and processed invoices, deposits, and money logs.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Restocked and organized merchandise in front lanes.

• Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
• Researched and acquired new library materials to maintain updated library collection.
• Researched, planned, and set up attractive and informative library exhibits.
• Assisted in the administration of general aptitude testing for the students
• Maintained and distributed equipments to the students in the math lab.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in supervising day-to-day operations to meet performance, quality and service expectations of feeding and caring for children.
• Developed strong working relationships with staff, fostering a positive work environment.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in the discipline of children.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Operated cash register.
• Sold merchandise.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.