Aretta Duncan
Independent Claims Adjuster
LOUISVILLE,KENTUCKY
Summary
Dedicated to achieving sales and service objectives with hands-on care and in-depth understanding of available products and services. Proven skills in coordinating and filing paperwork, managing enrollments and working with employers to develop useful back-end management tools.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Community Living Support
Centerstone
Louisville, KY
08.2012 - Current
- Provide support on an as needed basis to clients in all activities of daily living
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Insure safe living environment for clients in their own homes
- Monitored clients' overall health and well-being and noted significant changes.
- Provide instruction and training on safety procedures and healthful living conditions
- Provide training to assist clients to meet goals and objectives in various areas of daily living
- Document a variety of required paperwork per state regulations
- Accompany clients on varied community outings
- Attend meetings and prescribed training programs per state regulations
- Complete medication administration and documentation
- Provide intrusive behavioral management techniques.
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Project Management Coordinator
Konica Minolta / Robert Half
Louisville, KY
01.2023 - 07.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Reported regularly to managers on project budget, progress and technical problems.
Outside Sales Representative
Spectrum
Louisville, KY
09.2019 - 04.2021
- Canvas assigned territories to present company products to potential customers
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Utilize human relations, communication, and negotiation skills to market and sell home security systems, home internet, home television, and home telephone services
- Demonstrate product features to customers
- Complete order forms and submit them for processing
- Responsible for identifying client needs while researching ways to improve the quality of their services
- Accurately complete and maintain customer records for services and quality control measures
- Learn consultative selling skills to identify opportunities, overcome objections and close sales
- Effective at finding cost saving options for new customers, often reducing their costs by as much as 50%
- Met or exceeded weekly and monthly sales quotas
- Qualified for various monthly and quarterly sales promotions winning cash and gift cards
- Recognized as Top Performer consistently for sales conversion, time management, leadership skills, and policy retention.
Human Resource Recruiter
Mortensen Family Dental / Randstad
11.2018 - 06.2018
- Reached defined targets for hiring of different job families (time, costs, quality)
- Full execution of the recruitment process (including job posting, phone interviewing, job interviewing, regular communication with candidates and managers) including the recruitment administration
- Administered job interviewing schedules for all job vacancies
- Managed postings of job vacancies at the best performing recruitment channels
- Developed pool of internal and external talents
- Cooperated closely with the Career Development specialist when internal talents were promoted
- Explored new recruitment channels and provided recommendations to the Hiring Manager
- Reported the progress on assigned job vacancies on a regular basis, communicated early warnings and provided the regular feedback about the performance of the recruitment process
- Partnered with hiring managers to determine staffing needs
- Screened resumes
- Performed phone interviews with candidates
- Administered appropriate company assessments
- Performed reference and background checks
- Made recommendations to company hiring managers
- Coordinated interviews with the hiring managers
- Followed up on the interview process status
- Maintained relationships with both internal and external clients to ensure staffing goals were achieved
- Communicated employer information and benefits during screening process
- Stayed current on the company's organization structure, personnel policy, and federal and state laws regarding employment practices.
Medical Billing Specialist
Procarent / Randstad
10.2011 - 01.2012
- Work with patients to secure payment on outstanding account balances
- Follow up with insurance companies as necessary
- Field incoming calls from patients and insurance companies
- Update the patient account record to identify actions taken on the account
- Exhibit exemplary customer service in all interactions
- Document notes and patient information into the billing system accurately and timely
- Process customer statements, invoices and payments accurately
- Communicate with management regarding account status and challenges
- Comply with HIPAA compliance guidelines, policies and procedures to assure confidential information is protected in accordance with the HIPAA rules and regulations.
Tier I Expediter
Appriss / Brooksource
Louisville, KY
03.2011 - 09.2011
- Thorough knowledge of ticketing system
- Accomplish task in accordance with OLA and SLA
- Establish initial contact within 60 minutes of assigned task
- Contact facilities in a redundant fashion until a resource is secured
- Coordinate request between clients and internal support team
- Assign tickets according to level of technical expertise
- If able to secure the resource, expedite the contact to the requesting group
- Assist clients with the computer reboot process
- Assist clients with installation of remote support application software
- Verify connectivity through Remote Desktop Application
- Verify FTP transmission through UNIX interface
- Restore services to servers and/or applications to continue the flow of data
- Identify incidents that are multiple, repeating or global for purposes of escalating to problem status
- Support all request related to the restarting of core systems and applications
- Proactively communicate with customer when issues or errors are identified which require corrective action
- Resolve or escalate incidents and requests established by Service Level Standards
- Reviews incidents to determine issue trends, scope of issues and proactively resolve or suggest solutions
- Manage day-to-day service or incident request and assigned special projects
- Assist callers with password resets for NPLEX and JusticeXchange accounts
- Modify contact information in database as needed
- Document each contact with proficiency.
Benefits Counselor
SHPS
Louisville, KY
01.2007 - 03.2009
- Responded to employee inquires via telephone or e-mail regarding company benefits
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Informed employees of detailed coverage plans or company sponsored programs
- Performed enrollment for benefits/coverage
- Consulted with third party agencies regarding retirees' benefits
- Faxed documentation to numerous health insurance agencies, requesting status of benefits
- Documented inquiries with 100% proficiency.
- Analyzed and reported on claims activities.
- Collected documents and checked applications for completeness before submission.
- Processed contribution funding for FSA and HSA accounts.
Clinical Administrative Support
SHPS
01.2007 - 01.2009
- Responded to incoming phone calls and request regarding patient information
- Created and maintained patients' files in accordance with HIPPA regulations
- Ensured case validly by providing detailed documentation
- Input medical codes required for pre-certification process, including IC-D9 and CPT codes
- Conducted follow-up on status of initiated pre-certification cases
- Prepared reports for nurse and or statistical review
- Disable or enable for search and registration.
Skills
MS Office Suite
Certification
Microsoft Systems Support and Administration with Security
References
References available upon request
Timeline
Licensed KY Resident Independent Adjuster
11-2023
Project Management Coordinator
Konica Minolta / Robert Half
01.2023 - 07.2023
Outside Sales Representative
Spectrum
09.2019 - 04.2021
Human Resource Recruiter
Mortensen Family Dental / Randstad
11.2018 - 06.2018
Community Living Support
Centerstone
08.2012 - Current
Microsoft Systems Support and Administration with Security
10-2011
Medical Billing Specialist
Procarent / Randstad
10.2011 - 01.2012
Tier I Expediter
Appriss / Brooksource
03.2011 - 09.2011
Benefits Counselor
SHPS
01.2007 - 03.2009
Clinical Administrative Support
SHPS
01.2007 - 01.2009