Angela Romero
Denver,CO
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
Work History
Tower Representative Supervisor
Gate Gourmet
09.2021 - Current
- Effectively addressed and resolved customer complaints with prompt and professional strategies to restore confidence and prevent potential business loss. Ensured a positive atmosphere by warmly greeting customers and cultivating a friendly environment. Developed and maintained positive customer relations, collaborating with team members to efficiently handle requests and inquiries.
- Proactively communicated with clients and customers, facilitating the exchange of updated information on products and services. Provided staff education on organizational mission and goals, fostering an environment conducive to employee success. Implemented and managed database systems for comprehensive tracking and analysis of operational data.
- Monitored workflow to optimize employee time management and overall productivity, applying leadership skills and problem-solving abilities to sustain team efficiency. Supervised team members, providing support and feedback to enhance their performance. Adapted policies to meet evolving customer needs and collaborated closely with United zone managers, flight attendants, and representatives.
- Managed operations for over 200 flights, working diligently to ensure flights departed on time. Continuously monitored employee performance, tracked data, and facilitated communication with Gate Gourmet. Provided timely updates on operational progress, ensuring a collaborative and informed approach to achieving organizational goals.
Transaction Coordinator
The Block
08.2020 - 10.2021
- Offered pertinent real estate investment options tailored to clients through strong professional connections and precise understanding of their needs. Maintained, updated and detailed roster of local properties in Propertyware, ensuring continuous knowledge of market trends and potential sales opportunities. Generated leads for both sales and rental properties via proactive cold calls and referrals.
- Provided strategic guidance to homeowners and homebuyers seeking to navigate residential real estate market in Denver Metro area. Conducted negotiations with buyers and sellers, optimizing deals to maximize customer savings. Collaborated seamlessly with attorneys, loan officers, and agencies to successfully conclude property sales and purchases, offering comprehensive explanations of all financial requirements and data to prospective buyers and sellers.
- Reviewed, executed, and managed confidential documents, contracts, and disclosures to uphold integrity of real estate transactions. Maintained and supported computer systems, offering technical assistance for smooth office operations.
- Furthermore, facilitated home search process for clients by identifying properties aligned with their preferences and needs. Drafted meticulous contracts for legal clarity and protection in real estate transactions. Coordinated and executed open houses and property tours to effectively showcase homes. Managed entire paperwork process, ensuring seamless and efficient home buying experience for clients.
Sales Representative
Ace Hardware
12.2018 - 06.2020
- Developed and sustained a thorough and up-to-date comprehension of products, services, and competitors, ensuring a nuanced and informed approach to sales presentations. Established and nurtured strong relationships with customers and the local community, fostering a sense of trust and loyalty that contributed to long-term business growth.
- Welcomed customers with a warm and inviting demeanor, going beyond mere greetings to offer personalized assistance in selecting merchandise, finding complementary accessories, and facilitating smooth and satisfying purchase experiences. Actively engaged with customers to understand their needs, preferences, and concerns, tailoring the sales process accordingly.
- Stayed vigilant and informed about the evolving landscape of the marketplace, including industry trends, customer behaviors, and competitor strategies. This ongoing awareness facilitated an adaptive and proactive approach to sales, ensuring that products and services were positioned effectively in the market. This comprehensive approach not only enhanced the effectiveness of sales presentations but also contributed to sustained business success and customer satisfaction.
Education
GED -
Goal Academy
Denver, CO05.2020
Skills
- Customer Service
- Data management
- Good listening skills
- Flexible & Adaptable
- Attention to Detail
- Good Telephone Etiquette
- Time Management
- Decision-Making
- Analytical and Critical Thinking
- Active Listening
- Multitasking Abilities
- Record keeping
- Task Prioritization
- Dependable and Responsible
- Relationship Building
- Verbal Communication
Timeline
Tower Representative Supervisor
Gate Gourmet
09.2021 - Current
Transaction Coordinator
The Block
08.2020 - 10.2021
Sales Representative
Ace Hardware
12.2018 - 06.2020
GED -
Goal Academy