Areyana Hay
Berkeley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Support Specialist
Concentra
03.2023 - Current
- Responsible for administering injections & vaccinations
- Responsible for inputting patient information into electronic EHR/EMR
- Performs patient blood draws/phlebotomy
- Responsible for measuring patients vitals, vision, and other information
- Responsible for performing EKGs, audiograms, qualitative and quantitative fit test and PFTs
- Providing quality customer service to patients and staff
- Performs rapid screens (influenza, Covid-19, strep, etc)
- Responsible for screening urgent care patients
- Performs DOT and Non-DOT physicals
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Security Receptionist
Securitas
08.2023 - 04.2023
- Maintain daily administrative documentation
- Answering employee request for meetings, conference rooms, etc via phone and email
- Answer customer questions relating to the company’s policy and procedures
- Ensuring all EHS forms are signed for first time visitors
- Ensuring all paper badge personnel are always escorted while on site
- Effectively communicate and work collaboratively with personnel at all levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Security Receptionist
G4S
02.2020 - 08.2022
- Responsible for managing Facebook’s access control system (Ccure), badging, and reception systems to ensure current and new employees, contractors, vendors, and visitors enter the facility have proper ID and authorization
- Maintain daily administrative documentation and personal protection equipment log
- Responsible for enforcing access control policies and procedures
- Conducted building patrols hourly
- Scheduled office meetings and client appointments for staff teams.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responsible for employee escorts, if needed
Education
High School Diploma -
San Leandro High School
San Leandro, CA06.2015
Skills
- Effective communication
- Team player
- Quick learner
- Proficient multitasker
- Time management skills
- Ability to adapt to change fast
- Proficient problem solving and decision making skill
- Patient Care Coordination
- CPR and First Aid Certification
- HIPAA Compliance Understanding
- Clinical Documentation Expertise
- Medication Administration Assistance
- Interpersonal Communication Abilities
- Appointment Scheduling
- Payment Processing
- Electronic Charting
- Patient Registration
- EMR / EHR
- Conflict Resolution
- Decision-Making
Certification
- Medical Assistant , Unitek College - April 2023
References
Available upon request
Timeline
Security Receptionist
Securitas
08.2023 - 04.2023
Medical Support Specialist
Concentra
03.2023 - Current
Security Receptionist
G4S
02.2020 - 08.2022
High School Diploma -
San Leandro High School