AREYANAH DAVIS
TX
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HAIR STYLIST
BRAIDS BY RE
Missouri City, TX
01.2020 - Current
- Travel from client to client to provide services they typically get from a hair stylist in a salon
- Organized scheduling of appointments throughout the day.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Developed relationships with new clients through referrals from existing customers.
- Developed new styles and techniques.
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
Missouri City, TX
07.2023 - 12.2023
- Researched and analyzed customer data to ensure accuracy of coverage information.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided detailed explanation of policy terms, conditions, and benefits to clients.
- Educated customers on various health insurance products and services available.
COMMUNICATION CENTER REPRESENTATIVE
COMPLEXCARE SOLUTIONS
Missouri City, TX
11.2021 - 05.2023
- Perform audits for sites that have duplicate posting, zero pursuits, and issues closed by the health plan
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained strong call control and quickly worked through scripts to address problems.
LEAD CUSTOMER SERVICE SPECIALIST
TeleTechDICK'S SPORTING GOODS
Sugar Land, Texas
06.2019 - 06.2020
- Direct and oversee team members while assisting customers and providing excellent customer service
- Ensure that customers have a quick and courteous checkout process
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
Education
DULLES HIGH SCHOOL
05.2019
Skills
- Business Management
- Appointment Coordination
- Scheduling
- Data Collection
- Call Management
- Quality Assurance Controls
- Active Listening
- Building Rapport
- Medical Records Management
- Wellness Coaching
- Member Relations
- Insurance Sales Strategy
- HIPAA Knowledge
- Insurance Terminology
- Inbound Call Management
- Compliance Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Problem-Solving Abilities
- Documentation
Certification
- Licensed in Life & Health Insurance
- Microsoft Word Specialist
Timeline
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 12.2023
COMMUNICATION CENTER REPRESENTATIVE
COMPLEXCARE SOLUTIONS
11.2021 - 05.2023
HAIR STYLIST
BRAIDS BY RE
01.2020 - Current
LEAD CUSTOMER SERVICE SPECIALIST
TeleTechDICK'S SPORTING GOODS
06.2019 - 06.2020
DULLES HIGH SCHOOL