Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arfincie Brinson

Austin,TX

Summary

Dedicated customer support professional with over 10 years of experience in diverse roles, specializing in inventory management, equipment operation, and safety compliance. Proven ability to thrive in fast-paced warehouse environments, efficiently managing the handling of 20,000 to 30,000 packages monthly while demonstrating exceptional problem-solving and communication skills. Committed to leveraging meticulous attention to detail and a strong track record in customer service to drive success in a customer support role. Eager to contribute expertise and enhance customer satisfaction through effective support strategies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Hilo/Warehouse Forklift Operator

Fresh From Texas
03.2025 - 07.2025
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.

Customer Support

Uhaul
08.2024 - 03.2025
  • Provide comprehensive support to Uhaul customers through various channels including phone, email, and live chat, ensuring high levels of customer satisfaction by resolving inquiries and issues related to rentals, services, and billing promptly and effectively.
  • Delivered timely customer support for resolving technical problems, resulting in improved client satisfaction.
  • Delivered exceptional customer support by troubleshooting reported issues quickly and effectively, enhancing client satisfaction levels.
  • Participated in ongoing training programs to expand product knowledge and enhance customer support skills.

Order Picker/Puller

Texas Correctional Industries
12.2021 - 07.2024
  • Ensured accurate packaging and organization of products within designated containers, adhering to high standards of workspace cleanliness and safety.
  • Operated wrapping machines and pallet jacks to streamline inventory handling and stock offloading tasks.
  • Performed quality control checks to maintain product integrity throughout the shipping process.
  • Contributed to the processing of 20,000 to 30,000 packages monthly using forklifts in a fast-paced kitchen/warehouse environment.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.

Event Coordinator/Delivery Driver

KoAr
11.2019 - 10.2021
  • Coordinated meal preparation processes, including chopping, salad creation, and entree assembly, to ensure efficient workflow and timely completion of tasks.
  • Maintained inventory levels and upheld hygiene standards through meticulous cleaning of kitchen areas and adherence to food safety protocols.
  • Delivered catered meals to multiple venues, ensuring adherence to traffic regulations and safe transport of food items.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

Skilled Laborer/Helper

Centex Personnel Services
09.2019 - 10.2021
  • Executed construction tasks with hand tools and equipment, maintaining safety and project specifications.
  • Prepared job sites through digging, trenching, and backfilling to ensure proper site integrity.
  • Managed site setup and cleanup, safely disposing of hazardous materials and directing traffic.
  • Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
  • Operated power equipment to move materials and promote job efficiency.

Landscaper

Landscape Art, Inc.
01.2019 - 08.2019
  • Maintained the health and aesthetics of outdoor environments through meticulous lawn care, tree and shrub trimming, and the execution of planting and fertilization schemes.
  • Conducted regular landscape maintenance, including mulching, weeding, and the removal of deceased trees, ensuring the preservation of design integrity and the upkeep of walkways and water features.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.

Safety and Sanitation

Texas Correctional Industries
08.2014 - 01.2019
  • Maintained stringent health and safety standards by overseeing cleanliness in the production area.
  • Managed inventory and coordinated the movement of stock utilizing warehouse equipment such as wrapping machines and pallet jacks.
  • Performed comprehensive cleaning of production equipment and facility to uphold hygiene standards in the food processing unit.
  • Maintained clean working environment to comply with state, federal and OSHA safety and sanitation regulations.
  • Ensured compliance with all safety and sanitation regulations while handling food and beverages.

Education

High School Diploma - General Education

Windham School District
Huntsville, TX
05.1991

Skills

  • Landscape design
  • Event catering
  • Professional delivery driving
  • Site safety management
  • Forklift operation expertise
  • Inventory control
  • Manual Dexterity
  • Construction expertise
  • Sustained physical performance
  • Effective problem resolution
  • Effective time management
  • Effective team collaboration
  • Effective communication
  • Machinery operation
  • Detail-oriented approach
  • Regulatory safety compliance
  • Strong verbal skills
  • Effective listening skills
  • Analytical problem solving
  • Emotional intelligence
  • Flexible problem-solving
  • Effective multitasking
  • Effective conflict resolution
  • Experienced in document creation using Microsoft Word
  • Spreadsheet management
  • Organized cargo handling
  • Problem-solving
  • Inventory management
  • Maintaining workplace cleanliness
  • Compliance with procedures
  • Verbal and written communication

Certification

Texas Alcoholic Beverage Commission 2024-2026

Timeline

Hilo/Warehouse Forklift Operator

Fresh From Texas
03.2025 - 07.2025

Customer Support

Uhaul
08.2024 - 03.2025

Order Picker/Puller

Texas Correctional Industries
12.2021 - 07.2024

Event Coordinator/Delivery Driver

KoAr
11.2019 - 10.2021

Skilled Laborer/Helper

Centex Personnel Services
09.2019 - 10.2021

Landscaper

Landscape Art, Inc.
01.2019 - 08.2019

Safety and Sanitation

Texas Correctional Industries
08.2014 - 01.2019

High School Diploma - General Education

Windham School District

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Arfincie Brinson