Argee Jaquez
Hockely,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. 10+ years' of experience in the Real Estate industry. Detail orientated, efficient and deadline driven. Able to analyze complex problems and execute. Customer/client relationship based. Bilingual (English/Spanish). State of Texas Notary.
Overview
16
16
years of professional experience
Work History
Quality Assurance Manager
FlliCo Financial, LLC
Houston, TX
01.2024 - Current
- Conduct regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Train team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitate communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Implement corrective action plans based on audit findings, resulting in measurable improvements over time.
- Collaborate with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
- Promoted a positive work environment by providing training and guidance to those on my team as needed.
Customer Experience Manager/Senior LP/Auditor
Priority Invetor Loans, LLC
Houston, TX
04.2020 - 01.2024
- Reviewed loans out of underwriting, processed loans, reviewed closing docs from legal for revisions, reviewed title work, coordinated closings, executed closings
- Handled servicing of loans, bank lines and bank audits
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Supported review, acceptance, or denial of new or renewal business after carefully reviewing all information.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Achieved faster turnaround times in application processing by optimizing workflows within the underwriting department.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Participated in industry conferences and events, staying current on emerging trends and expanding professional network connections.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Continually maintained and improved company's reputation and positive image in markets served.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Loan Processor/Funder
Investor Lending, LLC/ Capital Concepts, Inc.
Houston, TX
01.2019 - 04.2020
- Origination/processing of Hard Money loans directly from the President of the company
- In charge of sending doc prep order for all processors within the company to attorney (Houston, Dallas & remote processors)
- In charge of approving all HUD's & fees for each of the processors.
- Internal funder to all other processors.
- Document management and auditor.
- Collateralization through bank lines.
- Request of draw advancement's after collateralization from our bank lines.
- Update borrowing bases for all banks.
- Generating of loan modifications.
- Tracking recordable documents after closing.
- File preparation for servicing department.
- Cross-trained to input files in Mortgage Office software for servicing purposes.
Investor Relations, Lending Manager, Title Coordinator & Sales Manager & Finance
Hovas Development, LLC
Houston, TX
01.2017 - 01.2019
- Handled origination of deals from acquisition, underwriting, processing loan files, closings to collateralizing transactions with banks;
- B2B relationships with lenders, title companies, appraisers, surveyors, inspectors and investors;
- Collaborated with sales teams to drive revenue growth through targeted marketing efforts focused on high-potential segments;
- Developed a strong reputation by demonstrating consistent and clear communication between internal and external parties
- Worked with legal counsel to ensure compliance on regulatory matters
- Responsible for Quickbooks entries, processing checks for trades, payroll for subs and project managers and reconciling accounts;
- Increased loan portfolio growth by developing and implementing strategic lending initiative;
- Trained/Managed newly hired employees to provide information regarding processes, procedures and deadlines
- Built a high-performing team of lending professionals through effective recruitment, training, and performance management strategies
Hard Money Loan Processor
Noble Mortgage & Investments, LLC
Houston, TX
01.2016 - 01.2017
- Executed loan origination process, including ordering credit reports, appraisals and title reports
- Analyzed applicants' financial status, credit and property evaluation to determine loan feasibility
- Pre-approved leads and converted to deals and initiated loan process same day
- Performed daily maintenance of the loan application database
- Adhere to all federal and state compliance guidelines relative to mortgage lending
- Coordinated with title to clear title, set up closing and attend closings
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed conventional loan submission packages.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Provided quick turnaround times to maintain fast-past schedule.
- Attended day/evening events
Transactions Manager/ Real Estate Manager
Quest IRA, Inc.
Houston, TX
01.2012 - 01.2016
- Management of various departments within the company such as: Real Estate department, Promissory Notes department, Private Entities department (LLC's, LP's Trust Joint Ventures, etc), Payment Authorization department, mailroom and front desk.
- Authorized signor via corporate resolution for the company.
- Duties included but not limited to review of purchase/sell agreements, execute documents on behalf of our clients as their administrator, attend real estate closings review and explain closing documents to client as their IRA administrator.
- Communication with title companies and attorneys involved with each transaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground;
- Cross-trained existing employees to maximize team performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed over 14-18 employees.
- Specialized in various departments of the company such as: the Promissory Notes department (secured, unsecured, assumption of loans, subject-to, seller finance & wrap-around notes) and the Private Entities department working with LLC's, LP's Trust Joint Ventures, etc.
- Specialized in foreclosures and auction properties.
- Reviewed all closing documents, worked closely with in-house attorneys' and audited internal files.
- Attended day/evening events.
Real Estate Processor/JR Loan Processor & Property Management Admin
Keys & Capital Global Realty
Katy, TX
01.2008 - 01.2013
- Various secretarial duties such as: answering phones, copying, faxing, scanning & filing.
- Responsible for ordering and maintaining office supplies
- Coordinated & scheduled office appointments for in house closing and/or lease executions.
- Real Estate processor: responsible for gathering clients' personal and financial information after viewing properties with our agents.
- Request verification of rents/mortgages, deposits and/or employment
- Prepare real estate contracts/leases
- Open title with title companies and submit full file to be processed
- Loan processor: gathered borrower's information such as pay stubs, W2's /1099's, tax returns, bank statements, DL & SS, walk clients on how to fill out loan applications (short/long applications).
- Prepared files for submission to loan processors
- Handled underwriter conditions, gathered all necessary paperwork to ensure we had a "clear to close".
- Property management admin: duties included, drafting lease contracts, collecting rent, conducting inspections, prepare eviction paperwork, file evictions with court, responsible for preparing profit & loss reports and year-end reports.
- Ran background/credit checks on any new potential tenants.
- Managed high-volume workload effectively through prioritization, organization, and superior time management skills.
- Reduced processing time with thorough attention to detail in document review, verification of property information, and coordination with multiple parties.
- Assisted clients in understanding complex transactions by clearly explaining essential terms and conditions during the closing process.
Firefighter/EMT
West I-10 Fire Department
Katy, TX
03.2010 - 05.2020
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Education
Loan Officer -
Champions School of Real Estate
01.2016
CISP Course/IRA School -
The Entrust Group- ABA Institute of Certified Bankers
01.2015
Certified and accredited Firefighter/CPR & AED certified -
HCESD 48/ West I-10 Fire Department
01.2010
High School Diploma -
Morton Ranch High School
01.2008
Skills
- Microsoft Suite
- Salesforce
- T-Net
- Quickbooks
- Podio
- Infusion Soft
- Builder Trend
- Asana
- Caylx Point
- Mortgage Office
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Business Development
- Lead Generation
- Customer Service
- Decision-Making
References
- Turrie Silva, Legal at Harmon Law Firm 972-971-8978
- Dimitri Ang, CEO of Priority Investor Loans, LLC- 281-844-8508
- Chris Robichaux, VP of Noble Mortgage LLC- 832-524-0441
Timeline
Quality Assurance Manager
FlliCo Financial, LLC
01.2024 - Current
Customer Experience Manager/Senior LP/Auditor
Priority Invetor Loans, LLC
04.2020 - 01.2024
Loan Processor/Funder
Investor Lending, LLC/ Capital Concepts, Inc.
01.2019 - 04.2020
Investor Relations, Lending Manager, Title Coordinator & Sales Manager & Finance
Hovas Development, LLC
01.2017 - 01.2019
Hard Money Loan Processor
Noble Mortgage & Investments, LLC
01.2016 - 01.2017
Transactions Manager/ Real Estate Manager
Quest IRA, Inc.
01.2012 - 01.2016
Firefighter/EMT
West I-10 Fire Department
03.2010 - 05.2020
Real Estate Processor/JR Loan Processor & Property Management Admin
Keys & Capital Global Realty
01.2008 - 01.2013
Loan Officer -
Champions School of Real Estate
CISP Course/IRA School -
The Entrust Group- ABA Institute of Certified Bankers
Certified and accredited Firefighter/CPR & AED certified -
HCESD 48/ West I-10 Fire Department
High School Diploma -
Morton Ranch High School