Argelia Ramirez
Wesley Chapel,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bank of America
01.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Built meaningful relationships with Merrill, Merchant Services and Small Business partners.
- Devoted to building strong relationships with Consumer and Small Business clients.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Relationship Banker
Bank of America
10.2017 - 12.2022
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Presented new and additional products and services to existing customers.
- Verified customer identity and reviewed documentation for accuracy.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
Bank Teller
Bank of America
11.2014 - 10.2017
Education
High School Diploma -
High School For Medical Science
The Bronx, NY07.2006
Skills
- Employee Scheduling
- Product and service knowledge
- Employee Performance Evaluations
- Retail Operations Management
- Performance reviewing
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Bank of America
01.2023 - Current
Relationship Banker
Bank of America
10.2017 - 12.2022
Bank Teller
Bank of America
11.2014 - 10.2017
High School Diploma -
High School For Medical Science