Argelia (Kelly) Diaz
San Antonio,TX
Summary
Herbalist and owner of Soilnature Herban Farmacy with expertise in herbalism, self care, customer service, sales and marketing. Skilled in product design, adept at fostering client relationships, and have over 10 years sales and customer service experience . Committed to quality assurance and team leadership, I thrive in collaborative environments.
Overview
23
23
years of professional experience
Work History
Owner, Herbalist, Product Design
Soilnature Herban Farmacy
San Antonio , Texas
02.2014 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
Sales Associate
Papa Jim's Botanica
San Antonio , TX
02.2012 - 01.2014
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
Soilnature Lawn & Landscape
Self employed/ Vicente Hernandez
San Antonio , TX
06.2002 - 12.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Payroll.
Education
Certification - Herbal Knowledge
Sacred Journey School of Herbalism
Austin, Tx 02-2021
High School Diploma -
Luther Burbank High School
San Antonio, TX06-2000
Some College (No Degree) - Business Administration
Palo Alto College
San Antonio, TXSkills
- Customer service
- Herbal knowledge
- Crystal Stone knowledge
- Familiar with Botanica products
- Sales experience
- Marketing strategy
- Product design
- Inventory/data entry
- Payroll
- Team leadership
- Quality assurance
- Communication
- Adaptability and flexibility
- Problem-solving abilities
- Sales promotion on social media
- Direct sales
- Familiar with desktops, laptops, mobile devices, pos devices
Languages
Spanish
Native/ Bilingual
Timeline
Owner, Herbalist, Product Design
Soilnature Herban Farmacy
02.2014 - Current
Sales Associate
Papa Jim's Botanica
02.2012 - 01.2014
Soilnature Lawn & Landscape
Self employed/ Vicente Hernandez
06.2002 - 12.2010
Certification - Herbal Knowledge
Sacred Journey School of Herbalism
High School Diploma -
Luther Burbank High School
Some College (No Degree) - Business Administration
Palo Alto College