Summary
Work History
Education
Skills
Languages
Timeline
Generic

Argenis Hurtado

Los Angeles,CA

Summary

Driven Retail Manager with more than 2 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Work History

Retail Manager

Highland Market
  • Maintained strict adherence to all state and federal liquor laws and regulations, ensuring the store's full compliance with licensing requirements
  • Helped to make eye-catching displays and product placements to maximize sales and enhance the store's overall visual appeal
  • Prepared and analyzed financial reports, including profit and loss statements and budget tracking, to inform strategic decisions and improve financial performance
  • Implemented and oversaw security protocols, including locking and securing premises, setting alarms, and supervising staff to prevent unauthorized access or incidents
  • Proficiently managed end-of-day closing procedures, ensuring the accurate tally of cash registers, safe deposits, and reconciliation of sales records
  • Conducted closing inventory counts to track merchandise and supplies, effectively identifying discrepancies and ensuring accurate stock levels.

Barista

Starbucks CO.
  • Provided exceptional customer service by welcoming and assisting customers, taking accurate orders, and ensuring a positive experience
  • Proficiently prepared a wide range of Starbucks beverages, including espresso-based drinks, teas, and blended beverages, adhering to quality standards
  • Catered to customer preferences by customizing orders, adjusting ingredients, and accommodating special dietary requirements
  • Managed cash registers accurately, processed payments, and provided change to customers while maintaining cash-handling integrity
  • Maintained a clean and hygienic work area, adhering to Starbucks' sanitation and safety guidelines
  • Worked collaboratively with fellow baristas to ensure smooth operations, assisting with tasks like cleaning, stocking, and covering shifts when necessary
  • Trained new baristas on cash handling procedures, order taking, and customer service standards.

Team Member

Core health
  • Developed better customer service in English and Spanish through helping patients be informed in vaccines, testing, and resources on COVID-19
  • Worked with team members to help patients and their family get tested and receive results in a timely manner
  • Helped patients in the community with reassurance on consistent, safe, and effective PCR testing
  • Played a vital role in disaster response efforts, contributing to disaster relief missions by CORE, including Los Angeles demonstrating a deep understanding of disaster management principles
  • Collected and documented critical data on disaster-affected areas, contributing to situation assessments and reporting to support evidence-based decision-making.

Team Member

Target
  • Provided exceptional customer service by assisting shoppers, answering inquiries, and ensuring a positive shopping experience, resulting in increased customer satisfaction scores
  • Maintained well-organized store shelves and displays, restocking products efficiently, and ensuring a visually appealing shopping environment
  • Assisted in inventory control by monitoring stock levels, conducting regular counts, and reporting discrepancies to management, resulting in reduced inventory shrinkage
  • Developed a deep understanding of Target's product offerings, including features, benefits, and promotions, enabling effective customer assistance and upselling
  • Worked collaboratively with fellow team members to achieve daily goals, including tasks like cleaning, stocking, and ensuring store organization
  • Maintained high standards of cleanliness and organization throughout the store, ensuring a safe and enjoyable shopping environment for customers
  • Assisted with special projects, seasonal promotions, and store events to drive sales and enhance the overall shopping experience.

Education

High School Diploma -

Highland Park High School
Los Angeles, CA
06.2018

Skills

  • Leadership
  • Team Management
  • Customer Service
  • Sales and Merchandising
  • Problem-Solving
  • Communication
  • Adaptability
  • Time Management
  • Visual Merchandising
  • Conflict Resolution
  • Product Knowledge
  • Cash Management
  • Store operations
  • Inventory Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Manager

Highland Market

Barista

Starbucks CO.

Team Member

Core health

Team Member

Target

High School Diploma -

Highland Park High School

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Argenis Hurtado