Ariam Tedla
HIV PrEP Navigator
Alexandria,VA
Summary
Compassionate Healthcare Administrator with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Committed to the delivery of exemplary level of healthcare services to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Demonstrated success in public health projects and team management, including epidemiology, statistical analysis and literature reviews. Skilled in technical writing, surveillance and field research. Results-driven and proactive with a diligent, responsive and resourceful nature.
Overview
5
5
years of professional experience
37
37
years of post-secondary education
1
1
Language
Work History
HIV PrEP Navigator
Medstar Research Institute
11.2023 - Current
- Assisted in the successful completion of audits related to navigational safety standards by maintaining up-to-date documentation on board the vessel.
- Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.
- Demonstrated proficiency in handling navigational software updates, ensuring access to the latest charts and tools required for safe vessel operation.
- Collaborating with the Family Planning Clinic on an Ebony study, we instruct patients, the majority of whom are POC or members of minority groups, on HIV PrEP medicine.
- Gathering and evaluating information about HIV PrEP medicine and identifying the communities most likely to start using it or learn more about it.
- Speaking about HIV PrEP with all negative patients and other patients who have been referred to me because they are thought to be at "high risk" of HIV infection.
- Provide HIV, STI, and general health and wellness information to the targeted populations through educational programs that make use of age-appropriate, culturally sensitive, agency-approved materials, models, and methodologies.
- Renders PrEP appointments accessible for people who might be interested in or qualified for the program.
- Assists the new consumers in overcoming barriers to accessing PrEP, primary medical care, and support services.
- Collecting data for production in weekly, monthly, and annual reports.
- Provide support to patients who require financial support to get their prescription filled through a variety of avenues after being prescribed Truvada for PrEP.
- Provide HIV, STI, and general health and wellness information to the targeted populations through educational programs that make use of age-appropriate, culturally sensitive, agency-approved materials, models, and methodologies.
- Assisted clients in navigating complex healthcare systems effectively, ensuring access to essential services such as medical appointments or medication refills.
- Spearheaded outreach initiatives targeting underserved populations at risk of contracting HIVAIDS.
- Developed targeted interventions to reduce the spread of HIV within high-risk populations.
- Participated in conferences and professional development opportunities related to HIV/AIDS care management and coordination.
- Coordinated regular training sessions for staff to maintain up-to-date knowledge on current best practices in HIV care.
- Maintained confidential patient records, adhering to strict legal guidelines for handling sensitive medical information.
STD/HIV Surveillance Liason
Virginia Dept. of Health
01.2022 - 01.2023
- Providing group and individualized instruction on system-related workflows and processes
- Analyzes and inputs patient and lab data into the advanced HIV/AIDS Reporting System (VEDSS) database from lab reports and HIV surveillance reporting forms
- Identifies new and existing patient records by conducting record searches in multiple confidential data systems
- Determines completeness and accuracy of information based on the Centers for Disease Control and Prevention (CDC) HIV infection case definition
- Engages in data quality assurance and improvement by reviewing data for accuracy and completeness prior to data entry
- Documentation or tracking of QA efforts, and/or update/review of training materials
- Engages in internal and cross-team collaborations
- Assisting with other duties related to STD Surveillance and data entry activities.
- Proactively identified potential challenges or roadblocks within projects, formulating contingency plans to ensure success.
- Aided in the development of training materials, contributing to the ongoing education of team members and improved performance outcomes.
- Streamlined information flow for increased efficiency by implementing a centralized document management system.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Reduced operational costs by identifying areas for optimization and implementing cost-saving measures across departments.
- Presented program successes and challenges to stakeholders, using data-driven insights to guide decision-making processes.
- Collaborated with healthcare providers to ensure timely and appropriate care for HIV-positive patients.
- Established partnerships with local organizations, increasing resources available for HIV prevention efforts.
- Participated in conferences and professional development opportunities related to HIV/AIDS care management and coordination.
- Implemented data-driven approaches to monitor progress towards achieving program goals and objectives.
- Led multidisciplinary teams in delivering comprehensive care tailored to individual patient needs.
- Conducted research projects aimed at improving understanding of factors contributing to the spread of HIV within specific communities or demographic groups.
Licensing Advisor
CDC Foundation
01.2020 - 01.2022
- Working with the Office of Controlled Substance Administration/Maryland Department of health to perform the collection and analyzation of data
- Assisted in preparing reports for CDS licenses
- Performed technical duties relating to the issuance of CDS licenses
- Ensured physicians licenses were current and active
- Reviewing application to ensure completion of all necessary information
- Answering phones and assisting customers
- Filing and organizing applications, checks, and files relating to CDS licensure
- Ensuring checks as well as applications are processed daily and online systems are updated.
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
- Stayed current on industry trends and evolving regulatory landscapes, ensuring company''s licensing strategies remained proactive and well informed.
- Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements.
- Conducted regular reviews of existing licenses to ensure continued alignment with evolving regulations and standards.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Enhanced cross-functional collaboration between departments through effective communication and coordination of licensing activities.
- Assisted in the development and implementation of strategic plans related to the expansion or diversification of company''s licensable offerings.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Researched information in municipal archives upon request of public officials or private citizens.
- Updated operational records or licensing information using computer terminals.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Issued public notification of official activities or meetings.
- Increased efficiency in managing high volume of license applications by developing a robust database system for tracking and reporting purposes.
Patient Access Team Lead
Inova Health Systems
01.2019 - 01.2022
- Registering patients using our EHR system (EPIC)
- Reviewing information and demographics with patients
- Verifying and obtaining referrals/authorizations from insurance companies if needed
- Updating patients' chart and reviewing billing costs
- Assists with applications for financial aid if needed
- Answering phone calls and assisting patients with questions/other needs
- Monitoring visitors
- Thrived under pressure, consistently maintaining accuracy while meeting deadlines
- Supervised and mentored a team of employees, providing guidance and support in executing a range of work responsibilities
- Collaborated with clients, employers, and finance teams to develop budgets and effectively allocate funds
- Communicated with clients or employers to establish clear expectations and goals for projects, events, or campaigns
- Collaborated with diverse patient populations across multiple healthcare settings, including inpatient and outpatient services
- Facilitated seamless interactions with various insurance providers, including Medicaid and Medicare, ensuring accurate and efficient filing of insurance claims
- Demonstrated proficiency in navigating the complexities of insurance processes and protocols
- Extensive workers' compensation claim management experience
- Evaluating claim evidence, including damage to property or a person's physical injuries
- Processing claims documents through a company's internal system and coding each incident correctly.
- Improved patient satisfaction scores by providing exceptional customer service and addressing concerns promptly.
- Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Optimized appointment scheduling processes, maximizing daily capacity while minimizing wait times for patients.
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Proactively resolved patient complaints and grievances by addressing the root cause of the issue and implementing corrective measures to prevent future occurrences.
- Implemented quality control measures to ensure the accuracy of data entry, leading to fewer billing discrepancies.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Bachelor of Arts - Interdisciplinary Studies
Radford University
Radford, Virginia 05.2001 - 05.2017
Master of Science - Healthcare Administration
Radford University
Radford, Virginia 05.2001 - 05.2022
Skills
EHR systems (EPIC, VEDSS, MAVEN)
Affiliations
Sigma Gamma Rho Sorority Incorporated
National Society of Collegiate Scholars
Upsilon Phi Delta -National Honor Society
Additional Information
Internships completed at Radford Health and Rehab as well as The Womens Resource Center.
Timeline
HIV PrEP Navigator
Medstar Research Institute
11.2023 - Current
STD/HIV Surveillance Liason
Virginia Dept. of Health
01.2022 - 01.2023
Licensing Advisor
CDC Foundation
01.2020 - 01.2022
Patient Access Team Lead
Inova Health Systems
01.2019 - 01.2022
Bachelor of Arts - Interdisciplinary Studies
Radford University
05.2001 - 05.2017
Master of Science - Healthcare Administration
Radford University
05.2001 - 05.2022