Ari Amerine

*Promoted within Jewish Family Service Agency*

• Conduct client assessments to determine client needs and set up case plan to be followed.
• Coordinating grant money and policy's under the Operation Home Rapid Rehousing umbrella to best serve the community.
• Provide in-home intensive case management to program eligible individuals.
• Provide appropriate resources, tools, counsel to assist participants to achieve their case plan goals.
• Make referrals for services, follow up, track, and document participant’s progress with all client contact.
• Input client data in HMIS database.
• Complete purchase orders and MOU's.
• Review accounting information and active spreadsheets.
• Complete and create spreadsheets of expenses, inventory, and transportation services.
• Responsible for up to 130 client transportation accounts and coordinating payment for up to 100 client rental accounts.

• Provide information and resources to clients or connect client to another appropriate agency for services through act of referral to agency or contact information given to client.
• Produce comprehensive assessment of clients' existing supports, needs, preferences, values that result in person-centered service plan.
• Facilitate client in pre-determination of possible eligibility for public programs, and application assistance.
• Conduct, track, and answer up to 30 live phone calls, up to 25 email inquiries, all while performing outgoing calls to conduct intake and assessments.
• Interview and screen applicants with discernment.
• Track and record interviews as well as client progress in two separate state-based tracking software applications.
• Build lasting connections and relationships with local vendors and agencies.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Coordinate assignment of providers or vendors to clients.
• Monitor available resources within the community.
• Conduct research and confer with colleagues with subject matter. expertise to develop strategies and systems to streamline service to clients.
• Coached employees through day-to-day work and complex problems.
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.

• Professionally conduct interviews or surveys of respondents to collect information pertaining to healthcare, on behalf of Centers for Disease Control and Prevention (CDC).
• Make upwards of 100 plus inbound and outbound calls every hour, while screening calls to determine eligibility.
• Code upwards of 200 calls daily, to relay important information in regard to respondent.
• Inform participants of study purpose, confidentiality laws, and various social science research conductors contracted out from CDC to ensure legitimacy.
• Answer questions relevant to study while always demonstrating compassion and professionalism.
• Handle sensitive federally protected information and protected health information, while following all HIPAA and HITECH laws.

(Stacy Leeds, Supreme Court Justice of Cherokee Nation, Dean of Arizona State University)

• Identified needs and coordinated plans for out-of-town functions
• Coordinated child care.
• Liaised with five to ten key accounts to deliver targeted administrative support, including estate, household, and property management for owned Airbnb properties.

• Led classroom flow, direction, and scheduled daily activities
• Ensured safety and well-being of children and staff members
• Directed daily task focus for two assistants
• Planned and carried out up to date curriculum
• Created up to ten daily progress reports for each child
• Ran and operated classroom Instagram page and posted 10 to 30 photos or videos daily for each child's parents
• Implemented and followed daily schedule to ensure routine while being mindful of ten unique individual’s needs
• Conducted individual parent teacher conferences and relayed progress reports for up to 30 parents or guardians
• Handled accidents and incidents promptly and in accordance with state policy procedures
• Trained and oversaw five incoming assistant teachers, substitutes, and floaters.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked independently in the shop to solve problems and handle customer concerns.
• Conducted inventory counts by adding each item in stock and documenting.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Educated associates on market trends and stayed up-to-date on forecasts.

• Followed all company policies and procedures to deliver quality work.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
• Contacted people in need in person, by phone or in writing to ascertain compliance with required or recommended actions. Participated in Friends of Rockaway weekly to contribute to housing recovery efforts.
• Responded to calls for help upon immediate disasters for relief from FEMA within the community.
• Developed and implemented onboarding and orientation programs
  for new employees.
• Conducted performance reviews and provided feedback to managers
  on employee performance.
• Performed upwards of 30 registration intake calls daily from disaster
  survivors.
• Coordinated, scheduled, and presented to multiple schools to
  present total of 30 classrooms.
• Scheduled shelter surveys and conducted status updates.
• Completed analytical paperwork to recognize discrepancies and
  quickly address for resolution.
• Tracked, organized, and consolidated inventory with Microsoft Excel
  to account for lost or found government equipment.

• Consulted weekly with two to three client businesses to facilitate scale up opportunities.
• Supported operations of team events and conventions.
• Reviewed materials and delivered synopsis presentations on key articles and books to aide in team success and direction.
• Attended between 30-40 seminars and leadership events.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Assessed urgency and priorities before accepting or declining appointments and meetings with advisors.
• Performed as consultant for startup business in areas of marketing, logistics, and training to various workforce professionals.
• Devised processes to boost long-term business success and increase profit levels.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

(Serving the Wounded Warrior Project)

• Coordinated and managed volunteer activities for community service projects with Wounded Warrior Project.
• Maintained professional and productive working relationships with community leaders and organizations to promote teamwork, boost rapport, and keep strong referrals.
• Kept case files updated, accurate and aligned with requirements.
• Liaised with community members, recommending resources and programs.
• Provided Veteran Warriors suffering with PTSD with functional support to achieve set goals based on established goals of individualized Care Plan.
• Identify barriers, triggers, or challenges in functional status in order to develop proactive interventions that
  promote continued independence.
  ● Educate Veteran Warriors how to develop necessary problem-solving skills and strategies with solution driven
  roles to overcome trauma with everyday life.