ARI-ANN HAMILTON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Hub Operations Coordinator
VROOM
04.2022 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Collaborated with cross-functional teams for process improvements, leading to increased efficiency in hub operations.
- Championed change management efforts within the organization, encouraging adaptability among employees when faced with operational shifts.
- Implemented data-driven decision-making processes to optimize workflow and boost overall productivity.
Inventory Control Supervisor
COACH
07.2021 - 02.2022
- Facilitated regular communication between departments for seamless coordination in replenishment activities.
- Led a team of 6 inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
Technical Support Representative
KELLY CONNECT
08.2019 - 04.2020
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Operations Team Leader
LOUIS VUITTON
12.2012 - 05.2018
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Associate of Arts - Business
TEXAS SOUTHERN UNIVERSITY
Houston, Texas2011
Skills
- Performance Improvements
- Customer Service
- Relationship Building
- Process Implementation
Timeline
Hub Operations Coordinator
VROOM
04.2022 - Current
Inventory Control Supervisor
COACH
07.2021 - 02.2022
Technical Support Representative
KELLY CONNECT
08.2019 - 04.2020
Operations Team Leader
LOUIS VUITTON
12.2012 - 05.2018
Associate of Arts - Business
TEXAS SOUTHERN UNIVERSITY