Ari D'Achille
Morganville,NJ
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Several years of experience and proven knowledge of customer needs assessment, and customer retention, aiming to leverage my abilities to successfully ll the customer service role on your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Time Submittal Administrator
Intersolutions, LLC
Remote
06.2023 - Current
- Identified and corrected data entry errors to prevent duplication across systems
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Followed data program techniques and procedures to maintain data entry requirements
- Created reports and audited charts to maintain concise records
- Reviewed and updated account information in company computer system
- Contacted customers via phone or email to address data inquiries
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Verified confidential or private client information in adherence to state and federal laws
- Reviewed, corrected or deleted data, verifying customer and account information
- Remained focused for lengthy periods to accurately perform work with adequate speed
FOUNDER AND DIGITAL MARKETING CONSULTANT
Smart REmarketing
Morganville, NJ
01.2021 - Current
- Provide comprehensive digital marketing services to local real estate agents and brokers, including website design, social media management, email marketing campaigns, and graphic design services
- Develop and implement customized marketing plans to maximize lead generation and increase brand awareness
- Planned advertising campaigns for online, print and other mediums
- Negotiated with vendors to obtain most cost-effective pricing for product distribution
- Collected and analyzed market research data for use in forecasting
- Manage client relationship to ensure exceptional customer service to achieve high satisfaction ratings
- Utilize project management software to track progress, manage deadlines, and ensure timely delivery of services
- Conducted research to determine ideal markets for products and services
MARKETING & TECHNOLOGY COACH / ADMINISTRATIVE DIRECTOR & OFFICE MANAGER
RE/MAX Real Estate LTD
Red Bank, NJ
09.2017 - 12.2020
- Acted as liaison between agents, staff, and corporate management team
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services
- Used judgment and initiative in handling confidential matters and requests
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Administered payroll and maintained proper documentation of employee personnel
- Reviewed files and records to obtain information and respond to requests
- Coordinated office activities and operations to secure efficiency and compliance with company policies
CUSTOMER SERVICE REPRESENTATIVE
Enablx Services
Randolph, NJ
01.2016 - 08.2017
- Answered multiple company support calls and assisted customers in a fast-paced environment
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
LISTINGS MANAGER AND TRANSACTION COORDINATOR
The Michele, Keller Williams Towne Square
Basking Ridge, NJ
01.2015 - 01.2016
- Provided top-tier customer service to clients and vendors
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress-free closings
- Oversaw and managed real estate agency digital tools and recommended new features for technology platform to improve closing process based on transaction coordination experiences
- Drove efficiency of transaction processing through effective partnering with financial and customer operations teams
- Delivered enthusiastic, efficient and multi-faceted administrative and computer support, particularly through production and underwriting processes
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions
- Created and distributed marketing materials and attended networking events to promote agency and its services to potential referral partners
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Managed relationships with local municipalities, bankers, attorneys and auditors
Education
REAL ESTATE LICENSE COURSE IN REAL ESTATE -
Professional School Of Business
Millburn, NJ11.2014
BACHELOR OF ECONOMICS -
Moravian University
Bethlehem, PA01.2014
DISNEY CERTIFIED IN LEADERSHIP STRATEGIES & TECHNIQUES -
Disney Youth Series
Orlando, FL05.2013
CERTIFIED NOTARY PUBLIC -
Monmouth County
Freehold, NJSkills
- Outreach
- Multitasking
- Data analysis
- Statistics
- Financial modeling
- Business strategy
- LoneWolf
- DotLoop
- Canva
- TopProducer
- Curaytor
- Follow-up Boss
- MS Excel
- MS Word
- MS PowerPoint
- MS Publisher
- MiniTab
- IBM SPSS
- Employee Engagement & Teamwork
- Research
- Budgets
- Social media
- Fundraising
- Community
- New Hire Onboarding
- Customer Service
- Timesheet Processing
- Staff Management
- Schedule Coordination
- Training and development
Certification
- Real Estate License
- Certified Notary Public
Timeline
Time Submittal Administrator
Intersolutions, LLC
06.2023 - Current
FOUNDER AND DIGITAL MARKETING CONSULTANT
Smart REmarketing
01.2021 - Current
MARKETING & TECHNOLOGY COACH / ADMINISTRATIVE DIRECTOR & OFFICE MANAGER
RE/MAX Real Estate LTD
09.2017 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
Enablx Services
01.2016 - 08.2017
LISTINGS MANAGER AND TRANSACTION COORDINATOR
The Michele, Keller Williams Towne Square
01.2015 - 01.2016
REAL ESTATE LICENSE COURSE IN REAL ESTATE -
Professional School Of Business
BACHELOR OF ECONOMICS -
Moravian University
DISNEY CERTIFIED IN LEADERSHIP STRATEGIES & TECHNIQUES -
Disney Youth Series
CERTIFIED NOTARY PUBLIC -
Monmouth County