Ari Dimond-Putnam
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Data Entry
FLP Investment Management
05.2019 - 09.2020
- Streamlined data entry tasks for efficient applicant tracking and management.
- Enhanced office efficiency by performing accurate data entry and document processing tasks.
- Reduced order processing time with meticulous attention to detail and accurate data entry.
- Reduced order processing time with accurate data entry and prompt communication.
- Verifying account information and transactions for accurate accounting of funds.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Ensured accurate order processing through meticulous data entry and verification of customer information.
- Maintained accurate financial records through diligent data entry and regular audits.
- Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
PCA
Tempus Unlimited
09.2024 - 08.2025
- Provided daily personal care and assistance to clients, ensuring comfort and safety.
- Assisted with daily living activities, enhancing client independence and well-being.
- Developed individualized care plans in collaboration with healthcare professionals.
- Monitored client health conditions and reported changes to medical staff promptly.
- Advocated for clients' needs, fostering positive relationships with families and caregivers.
- Implemented effective communication strategies to improve client engagement and satisfaction.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Followed directions of licensed nurses to administer medications and treatments.
Sales Associate
Crackerjacks-Whistlestop Market
04.2023 - 10.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring stock levels met customer demand.
- Processed transactions efficiently, minimizing wait times during peak hours.
- Trained new team members on sales techniques and store policies.
- Received Beer and Wine orders accounting for stock accuracy to order.
- Managed Beer and Wine section maintaining proper stock.
- Resolved customer inquiries and complaints, improving satisfaction ratings.
- Implemented visual merchandising standards, boosting product visibility and appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Boxing Coach
Coastal Gung Fu and Boxing Club
01.2019 - 05.2023
- Designed and implemented personalized training programs for diverse skill levels.
- Instructed clients on boxing techniques, safety protocols, and fitness strategies.
- Monitored and evaluated individual performance to ensure progress and improvement.
- Organized group training sessions to foster teamwork and motivation among participants.
- Provided constructive feedback to athletes, promoting skill enhancement and confidence building.
- Maintained cleanliness and organization of training equipment and facilities.
- Ensured facility cleanliness by overseeing regular maintenance efforts, creating a welcoming atmosphere conducive to focused training sessions.
- Monitored guest and participant behavior and enforced rules, regulations and safety precautions at boxing facility.
- Tailored coaching approach based on individual learning styles, maximizing comprehension of techniques demonstrated during instruction periods.
- Navigated challenging situations effectively, resolving conflicts among athletes or between coach and athlete as needed.
Education
AWS Welding Certification - Welding Science
Technology Learning Center
Oxford, MA02-2026
High School Diploma -
The Waring School
Beverly, MA06-2022
Skills
- Financial data entry
- Customer service
- Critical thinking
- Problem solving and resolution
- Microsoft Excel
- Payment processing
- Reading comprehension
- Proofreading
- Teamwork and collaboration
- Computer Proficiency
- Creativity
- Art and Welding
Timeline
PCA
Tempus Unlimited
09.2024 - 08.2025
Sales Associate
Crackerjacks-Whistlestop Market
04.2023 - 10.2023
Data Entry
FLP Investment Management
05.2019 - 09.2020
Boxing Coach
Coastal Gung Fu and Boxing Club
01.2019 - 05.2023
AWS Welding Certification - Welding Science
Technology Learning Center
High School Diploma -
The Waring School
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