Ari Glosson
Houston,Tx
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Member Resolution Team -T3
United Healthcare
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Transportation Escalation Specialist -T2
United Healthcare
07.2024 - 02.2025
- Resolved complex customer escalations by coordinating cross-functional teams to enhance service delivery.
- Analyzed and documented escalation trends to identify root causes and implement preventive measures.
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- Implemented best practices for escalation management, significantly reducing repeat incidents and enhancing customer satisfaction.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
Customer Service Advocate
United Health Care
08.2022 - 07.2024
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Call center high pace call volume
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Responded to customer requests for products, services, and company information.
- Contributed to the creation of an engaging and supportive work culture, fostering a high level of employee morale and commitment to service excellence.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Respond proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Answer customer telephone calls promptly to avoid on-hold wait times.
Scale House Operator
ELG Metals Inc
10.2007 - 08.2022
- Verified track sheet and communicate with transloaders to monitor accuracy of loaded products.
- Followed up with customers to handle delays or other issues.
- Operate weigh scales and issue tickets when necessary.
- Dispatch orders to drivers for efficiency.
- Maintain accurate documentation and process payments efficiently to keep waiting at minimum.
- Guide operators to correct railcar location.
- Greet customers and provide excellent service to internal and external clients.
- Compiled data on daily collections, billings and receipts to assist with financial recordkeeping.
- Identify and remove products not meeting outlined quality standards.
- Check loads to identify contents and unauthorized or highly regulated materials.
- Report discrepancies and shortages to help keep line on-track.
- Conferred with customers to handle issues related to products, materials and services related to scale operations.
- Data Entry Clerk
- Schedule inbound and outbound appointments
Education
High School Diploma -
Smart Horizons Career Online Education
City Of Los Angeles, CA02-2022
Skills
- Cross trained in Reward Escalations
- Cross trained in Marx chat Escalations
- Cross trained in View
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Problem resolution
- Decision-making
Timeline
Member Resolution Team -T3
United Healthcare
02.2025 - Current
Transportation Escalation Specialist -T2
United Healthcare
07.2024 - 02.2025
Customer Service Advocate
United Health Care
08.2022 - 07.2024
Scale House Operator
ELG Metals Inc
10.2007 - 08.2022
High School Diploma -
Smart Horizons Career Online Education