Ariana Guillén
San Pablo,CA
Summary
Reliable Customer Service Specialist and Administrative Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist/Admin Assistant
IQ Biosciences
12.2021 - Current
- Manage customer inquiries via phone, live chat, and email, ensuring prompt and accurate responses.
- Prepare quotes and proposals for products, contributing to increased sales and customer satisfaction.
- Resolve complex customer issues efficiently, escalating to higher-level staff when necessary.
- Demonstrate comprehensive knowledge of regulatory processes, including applying for Health Certificates with USDA and submitting declarations to the U.S. Fish and Wildlife Service.
- Support accounts receivable team in reviewing and analyzing invoices, ensuring accuracy and timely processing.
- Provide leadership and mentoring to subordinate staff in the customer service team.
- Collaborate with Cellular Products and Bioservices teams to deliver requested information and support daily operations.
- Develop SOPs for the customer service department and create a complaint platform to enhance customer experience.
Customer Service Associate
IQ Biosciences
08.2020 - Current
- Generated product shipment documents for domestic and international orders, maintaining comprehensive knowledge of the process.
- Managed inventory and tracked open orders, ensuring timely restocking and fulfillment.
- Coordinated with internal teams to optimize inventory management and streamline processes.
- Handled invoicing through QBO and routed incoming calls to appropriate staff members.
- Assisted in determining inventory stock locations and inputting data into the system.
Office Manager/Admin Assistant
Waldman Management Group, Inc.
12.2018 - 06.2020
- Managed accounts payable process, including entering invoices into the system and processing checks weekly.
- Assisted Controller with basic accounting tasks and drafted correspondence for tenants and management agreements.
- Provided support to CEO and President on various projects, demonstrating strong organizational skills and attention to detail.
- Arranged business travel accomodations, including flights and hotels.
Customer Service/Office Manager
One World Play Project
07.2017 - 12.2018
- Responded to customer inquiries in English and Spanish, troubleshooting issues and managing small bulk orders.
- Oversaw office supply and marketing collateral inventory, ensuring adequate stock levels.
- Provided administrative support to the executive team, including travel booking and expense reports.
Patient Care Specialist
CareZone Inc. Pharmacy
06.2016 - 06.2017
- Provided guidance and support to patients (+1200), routed complex issues to resolution, and maintained positive relationships with stakeholders.
Executive Assistant
Above All Limousines
05.2008 - 06.2016
- Coordinated projects and events, managed inbound calls, and maintained ledger for accounts.
- Distributed marketing materials, maintained company website and social media accounts, and served as a translator for Spanish-speaking clients.
Education
Bachelor of Arts - Latina/o Studies
San Francisco State University
San Francisco, CA05.2016
Associate of Science - Behavioral Sciences
City College of San Francisco
San Francisco, CA05.2014
Skills
- Microsoft Excel
- Computer Skills
- LiveChat Messaging
- Customer Service
- Problem Resolution
- MS Office
- Critical Thinking
- Scheduling
- Technical Support
- Prioritization
- Customer Relationship Management (CRM)
- Data Entry
- Understanding Customer Needs
- [Software] CRM system proficiency
- Teamwork and Collaboration
- Office Management
- Bilingual (English and Spanish)
Timeline
Customer Service Specialist/Admin Assistant
IQ Biosciences
12.2021 - Current
Customer Service Associate
IQ Biosciences
08.2020 - Current
Office Manager/Admin Assistant
Waldman Management Group, Inc.
12.2018 - 06.2020
Customer Service/Office Manager
One World Play Project
07.2017 - 12.2018
Patient Care Specialist
CareZone Inc. Pharmacy
06.2016 - 06.2017
Executive Assistant
Above All Limousines
05.2008 - 06.2016
Bachelor of Arts - Latina/o Studies
San Francisco State University
Associate of Science - Behavioral Sciences
City College of San Francisco