Ari Houston
Pensacola,FL
Summary
Reliable Collections Specialist adept at operating in an efficient and competent manner. History of meeting high productivity, quality and performance standards.
Risk management professional with proven ability to identify and mitigate risks, ensuring organizational stability. Known for collaborative approach and delivering results through strategic planning and execution. Adaptable to changing needs, with strong analytical and problem-solving skills valued by employers.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Overview
10
10
years of professional experience
Work History
Overdrawn Risk Management Specialist (51136)
Navy Federal Credit Union
10.2021 - Current
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Helped risk management team produce timely reports analyzing data.
- Produced timely reports on data processes, highlighting control programs' strengths and weaknesses in detail.
- Developed comprehensive risk management strategies for enhanced organizational resilience and continuity of operations.
- Collaborated with cross-functional teams to ensure consistent application of risk management frameworks and standards across the organization.
Overdrawn Accounts Specialist (51136)
Navy Federal Credit Union
09.2017 - 10.2021
- Assist members with high overdraft usage to discuss ideas and options.
- Educate members on the convinces offered by digital account services.
- Track all contact efforts in the appropriate tracking systems.
- Continually update statistical data for contacts in designated Excel spreadsheets.
- Resolve member complaints and/or refer members to the appropriate area so that complaints can be handled properly.
- Handle external member outbound and inbound calls and/or request.
- Understand and comply with bank policy, laws, regulations, and bank's BSA/AML Programs, as applicable to the job duties.
Cashier
Compass Group Eurest Dining
06.2016 - 09.2017
- Provided highest level of prompt and friendly customer service with consistent and pleasant services.
- Kept the work are a clean, well-stocked, and organized with increased efficiency by 20 percent.
- Reduced waiting time for customers by providing quick services.
- Followed appropriate procedures for cash handling.
- Made a significant increase in sales by up-selling merchandise displayed at the cash counter.
- Quickly and effectively, resolved customer challenges.
Crew Trainer
McDonald's
03.2015 - 05.2016
- Maintained a clean and safe work area adhering to food safety and health standards.
- Ensured food ingredients were stored in their designated area and rotated in the proper manner.
- Prepared all items in accordance with approved recipe cards.
- Handled and cleaned kitchen equipment carefully and safely to prevent damage or injury.
- Trained all employees and went over all policies and procedures with employees to ensure we were up to standard.
- Coached team members on exceptional customer service.
- Worked efficiently and effectively to gather, wash, cut, season, cook, and store quality ingredients.
- Prioritized and organized tasks for speed and quality assurance.
- Ensured requisitions were filled out for following days par-stock requirements.
- Performs other kitchen duties as required.
- Ensured efficient operation of cash handling is in compliance with company policies and procedures as well as made sure that highest level of service quality was delivered to internal and external customers.
- Utilized established guidelines to resolve customer issues fairly.
- Assisted with cashiering, food preparation, and make sure orders are delivered in a timely manner.
Education
Associate of Arts - General Studies
Pensacola Junior College
Pensacola, Florida2005
High School Diploma -
Pine Forest High School
Pensacola, Florida2001
Skills
- Microsoft Office Applications
- Windows Applications
- Customer Research
- Investigation Due Diligence
- Team-Oriented
- Persuasion Strategies
- Strong Organizational Skills
- Expert In Customer Relations
- Operational risk management
- Data analysis
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Strategic thinking
- Verbal and written communication
- Decision-making
- Microsoft Office Suite
- KPI tracking
- Negotiation
Accomplishments
- Awarded Navy Federal Credit Union Sustained Superior Performance (SSP)Award.
Timeline
Overdrawn Risk Management Specialist (51136)
Navy Federal Credit Union
10.2021 - Current
Overdrawn Accounts Specialist (51136)
Navy Federal Credit Union
09.2017 - 10.2021
Cashier
Compass Group Eurest Dining
06.2016 - 09.2017
Crew Trainer
McDonald's
03.2015 - 05.2016
High School Diploma -
Pine Forest High School
Associate of Arts - General Studies
Pensacola Junior College